Logging Issues on Servers 2 and 3 -- 17-October-2017

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Logging Issues on Servers 2 and 3 -- 17-October-2017

Juglar del Viento

Oct 17, 2017, 16:5410/17/17

04/10/15

1437

Logging Issues on Servers 2 and 3 -- 17-October-2017

Dear Lords

For all that has problems to log on servers 2 and 3 i have just opened this topic to get the info for devs to check what is happening and be solved as soon as possible

what devs needs are har files of some Lords that are experimenting difficulties to log

steps to do:

For Fixefox users: if you are still experiencing difficulties, please consult the following link: http://support.plarium.com/files/pscreen_instruction_en.pdf

Send the file to: https://plariumsupport.zendesk.com/hc/en-us/requests/new

For Chrome users: please follow these steps:

1. Access Chrome -> More Tools -> Developer Tools -- http://screencast.com/t/dXnNlwFTV8y6

2. Access the Network tab -- http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game

4. Right-click on any line and select Save as HAR with content -- http://screencast.com/t/gxsrje20g

5. Send the file to: https://plariumsupport.zendesk.com/hc/en-us/requests/new

they will check all data to check what is happening

Thanks in advance for ur help

Regards

Comments

1 2

forsale

Oct 17, 2017, 17:1910/17/17

thanks and yeah have this issue too, server one works but two nope :V

Jeruwaho

Oct 17, 2017, 17:2710/17/17

Thank you.

I have sent the .har as requested.

Dyerstark

Oct 17, 2017, 17:2810/17/17

I cannot get into my game of Stormfall. Error notices keep appearing showing: id:pp21230808. masterbeast

Deleted

Oct 17, 2017, 17:3810/17/17

unless Palraium sort my being locked out of stormfall asap, I will NEVER buy another package again. I was in the middle of gaining 'prizes' and other goodies which I will no doubt lose now, so why should I ever spend on the game again

Pandorum

Oct 17, 2017, 17:4010/17/17

HI I have not been able to log in for hours either. Have sent the screenshot of what error message pop ups but will do the Har file as requested and update my ticket.

Crow

Oct 17, 2017, 17:4610/17/17

Oct 17, 2017, 17:47(edited)

12/12/14

In creating the har file for the support tic, I noticed some new stuff in the developer window of chrome, auth & account signature verification....I wonder if this bug affecting what seems to be most players is result of an attempt to close up account vulnerabilities.

Alina PhoenixAdmin

Oct 17, 2017, 18:0510/17/17

5604

Hello, Lords and Ladies.

The devs reported that this issue has been fixed.

Can you please confirm that you're able to login now?

Nicky4

Oct 17, 2017, 18:0810/17/17

06/25/16

Hi,

Connecting to S2 works fine now.

Thanks for the speedy resolve.

Nick

Angeliclee

Oct 17, 2017, 18:1110/17/17

02/20/17

Yay! I'm in - thank you for fixing!!

Alina PhoenixAdmin

Oct 17, 2017, 18:1610/17/17

5604

You're welcome :)

Happy to hear the issue has been fixed

Jeruwaho

Oct 17, 2017, 18:1910/17/17

Yayyy it works. Thanks!

Deleted

Oct 17, 2017, 18:3210/17/17

I can log in finally but I'm back at level 1, my whole game has been erased

Pandorum

Oct 17, 2017, 18:3310/17/17

all good; cheers!

Jeruwaho

Oct 17, 2017, 18:3610/17/17

Aurora said:

I can log in finally but I'm back at level 1, my whole game has been erased

You might be on the wrong server. Check that you have not jumped onto another

Juglar del Viento

Oct 17, 2017, 18:3710/17/17

04/10/15

1437

Aurora said:

I can log in finally but I'm back at level 1, my whole game has been erased

Lady Aurora

sure you have been logged in one of the other server. ur progress has not been deleted only have to find it.

click on top of the game at right of ur name castle and coordinates where the name of the server is

then a new window will appear with the names of the servers, should be 3 of them and take a look where ur most level is and select it

then press OK and then refresh the game. you should be gone to the right server where ur progress is.

hope u can solve it

Regards

Deleted

Oct 17, 2017, 18:4210/17/17

Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks

Juglar del Viento

Oct 17, 2017, 18:4410/17/17

04/10/15

1437

Aurora said:

Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks

You are welcome my Lady

glad to see all is working fine

good game and regards

Takeda Shingen

Oct 24, 2017, 16:5310/24/17

02/20/17

Again login problems. Game runs till 80% and than stops...

Frittebud

Oct 24, 2017, 17:1110/24/17

11/09/16

Yes, I have the same problem :(

Juglar del Viento

Oct 24, 2017, 17:4710/24/17

04/10/15

1437

Dear Lords

at this moment i dont have any problems to log on all servers

please keep informing if you still experiment problems to enter on game

Regards

1 2

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You cannot post comments.","title":"Logging Issues on Servers 2 and 3 -- 17-October-2017","authorRole":"","contentDraftJs":"","contentHtml":"<p>Dear Lords </p><p>For all that has problems to log on servers 2 and 3 i have just opened this topic to get the info for devs to check what is happening and be solved as soon as possible</p><p>what devs needs are har files of some Lords that are experimenting difficulties to log</p><p>steps to do:</p><p>For Fixefox users: if you are still experiencing difficulties, please consult the following link: <a href=\"//support.plarium.com/files/pscreen_instruction_en.pdf\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/files/pscreen_instruction_en.pdf</a></p><p>Send the file to: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p>For Chrome users: please follow these steps:</p><br><p>1. Access Chrome -> More Tools -> Developer Tools -- <a href=\"//screencast.com/t/dXnNlwFTV8y6\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/dXnNlwFTV8y6</a></p><br><p>2. Access the Network tab -- <a href=\"//screencast.com/t/rRKZ9T9bsG\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/rRKZ9T9bsG</a></p><br><p>3. Try to access the game</p><br><p>4. Right-click on any line and select Save as HAR with content -- <a href=\"//screencast.com/t/gxsrje20g\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/gxsrje20g</a></p><br><p>5. Send the file to: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p>they will check all data to check what is happening</p><p>Thanks in advance for ur help</p><p>Regards</p>","createdDate":"1508259240000","folderId":"50","id":"80250","authorId":"277364","authorRegistered":"1428687025940","authorName":"Juglar del Viento","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"5104","commentsCount":"23","likesCount":"4","authorCommentsCount":"1437","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/80250_logging-issues-on-servers-2-and-3----17-october-2017/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1383680/","commentUrl":"/en/comment/topic_403091/"},"strings":{"userRole":"","userId":"1383680","contentDraftJs":"","contentHtml":"thanks and yeah have this issue too, server one works but two nope :V ","userRegistered":"","userCommentsCount":"17","userName":"forsale ","createdDate":"1508260782217","editedDate":"0","id":"403091","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403091","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403096/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"<p>Thank you.</p><br><p>I have sent the .har as requested.</p><br>","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508261262863","editedDate":"0","id":"403096","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1132636/","commentUrl":"/en/comment/topic_403097/"},"strings":{"userRole":"","userId":"1132636","contentDraftJs":"","contentHtml":"I cannot get into my game of Stormfall. Error notices keep appearing showing: id:pp21230808.   masterbeast","userRegistered":"","userCommentsCount":"5","userName":"Dyerstark","createdDate":"1508261331400","editedDate":"0","id":"403097","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21230808.jpeg?v=1523049003"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1391127/","commentUrl":"/en/comment/topic_403102/"},"strings":{"userRole":"","userId":"1391127","contentDraftJs":"","contentHtml":"unless Palraium sort my being locked out of stormfall asap, I will NEVER buy another package again. I was in the middle of gaining 'prizes' and other goodies which I will no doubt lose now, so why should I ever spend on the game again","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1508261892803","editedDate":"0","id":"403102","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403102","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1314208/","commentUrl":"/en/comment/topic_403104/"},"strings":{"userRole":"","userId":"1314208","contentDraftJs":"","contentHtml":"HI I have not been able to log in for hours either. Have sent the screenshot of what error message pop ups but will do the Har file as requested and update my ticket.","userRegistered":"","userCommentsCount":"9","userName":"Pandorum ","createdDate":"1508262047643","editedDate":"0","id":"403104","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24373254.jpeg?v=1512825959"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403104","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/979788/","commentUrl":"/en/comment/topic_403107/"},"strings":{"userRole":"","userId":"979788","contentDraftJs":"","contentHtml":"In creating the har file for the support tic,  I noticed some new stuff in the developer window of chrome, auth & account signature verification....I wonder if this bug affecting what seems to be most players is result of an attempt to close up account vulnerabilities.","userRegistered":"1418412780317","userCommentsCount":"30","userName":"Crow ","createdDate":"1508262418797","editedDate":"1508262449160","id":"403107","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"403107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_403119/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, Lords and Ladies.</p><p>The devs reported that this issue has been fixed.</p>Can you please confirm that you're able to login now?","userRegistered":"","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1508263551903","editedDate":"0","id":"403119","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403119","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1164447/","commentUrl":"/en/comment/topic_403123/"},"strings":{"userRole":"","userId":"1164447","contentDraftJs":"","contentHtml":"<p>Hi,</p><br><p>Connecting to S2 works fine now.</p><p>Thanks for the speedy resolve.</p><br>Nick","userRegistered":"1466861265247","userCommentsCount":"11","userName":"Nicky4 ","createdDate":"1508263687693","editedDate":"0","id":"403123","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403123","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1458271/","commentUrl":"/en/comment/topic_403126/"},"strings":{"userRole":"","userId":"1458271","contentDraftJs":"","contentHtml":"Yay! I'm in - thank you for fixing!! ","userRegistered":"1487612704650","userCommentsCount":"16","userName":"Angeliclee","createdDate":"1508263881913","editedDate":"0","id":"403126","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27609376.jpeg?v=1576583023"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403126","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_403127/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>You're welcome :)</p>Happy to hear the issue has been fixed <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/thumbup.png\" class=\"smiles postImage\">","userRegistered":"","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1508264179827","editedDate":"0","id":"403127","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403127","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403129/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"Yayyy it works.  Thanks!","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508264384797","editedDate":"0","id":"403129","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1558164/","commentUrl":"/en/comment/topic_403135/"},"strings":{"userRole":"","userId":"1558164","contentDraftJs":"","contentHtml":"<p>I can log in finally but I'm back at level 1, my whole game has been erased</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1508265136090","editedDate":"0","id":"403135","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403135","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1314208/","commentUrl":"/en/comment/topic_403136/"},"strings":{"userRole":"","userId":"1314208","contentDraftJs":"","contentHtml":"all good; cheers! ","userRegistered":"","userCommentsCount":"9","userName":"Pandorum ","createdDate":"1508265220250","editedDate":"0","id":"403136","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24373254.jpeg?v=1512825959"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403136","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403138/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Aurora said:</div><br><blockquote><p>I can log in finally but I'm back at level 1, my whole game has been erased</p></blockquote>You might be on the wrong server.  Check that you have not jumped onto another","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508265379000","editedDate":"0","id":"403138","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403138","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_403141/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Aurora said:</p><br><blockquote><p>I can log in finally but I'm back at level 1, my whole game has been erased</p></blockquote><p>Lady Aurora</p><p>sure you have been logged in one of the other server. ur progress has not been deleted only have to find it.</p><p>click on top of the game at right of ur name castle and coordinates where the name of the server is </p><img src=\"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fimage.prntscr.com%2fimage%2fWclOZWzRRLWTYOdSkTnasw.jpeg\" alt=\"\"><br><br><p>then a new window will appear with the names of the servers, should be 3 of them and take a look where ur most level is and select it</p><p>then press OK and then refresh the game. you should be gone to the right server where ur progress is.</p><p>hope u can solve it</p>Regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265456990","editedDate":"0","id":"403141","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403141","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1558164/","commentUrl":"/en/comment/topic_403143/"},"strings":{"userRole":"","userId":"1558164","contentDraftJs":"","contentHtml":"<p>Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1508265759247","editedDate":"0","id":"403143","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403143","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_403144/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Aurora said:</p><br><blockquote><p>Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks</p></blockquote><p>You are welcome my Lady</p><p>glad to see all is working fine</p>good game and regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265888647","editedDate":"0","id":"403144","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403144","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1496377/","commentUrl":"/en/comment/topic_406930/"},"strings":{"userRole":"","userId":"1496377","contentDraftJs":"","contentHtml":"Again login problems. Game runs till 80% and than stops...","userRegistered":"1487604612000","userCommentsCount":"1","userName":"Takeda Shingen","createdDate":"1508864008717","editedDate":"0","id":"406930","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27585335.jpeg?v=1644358910"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406930","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1347511/","commentUrl":"/en/comment/topic_406934/"},"strings":{"userRole":"","userId":"1347511","contentDraftJs":"","contentHtml":"Yes, I have the same problem :(","userRegistered":"1478694501717","userCommentsCount":"5","userName":"Frittebud","createdDate":"1508865103340","editedDate":"0","id":"406934","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24455524.jpeg?v=1513609393"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_406947/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Dear Lords</p><p>at this moment i dont have any problems to log on all servers </p><p>please keep informing if you still experiment problems to enter on game</p>Regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508867230787","editedDate":"0","id":"406947","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406947","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Logging Issues on Servers 2 and 3 -- 17-October-2017","authorRole":"","contentDraftJs":"","contentHtml":"<p>Dear Lords </p><p>For all that has problems to log on servers 2 and 3 i have just opened this topic to get the info for devs to check what is happening and be solved as soon as possible</p><p>what devs needs are har files of some Lords that are experimenting difficulties to log</p><p>steps to do:</p><p>For Fixefox users: if you are still experiencing difficulties, please consult the following link: <a href=\"//support.plarium.com/files/pscreen_instruction_en.pdf\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/files/pscreen_instruction_en.pdf</a></p><p>Send the file to: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p>For Chrome users: please follow these steps:</p><br><p>1. Access Chrome -> More Tools -> Developer Tools -- <a href=\"//screencast.com/t/dXnNlwFTV8y6\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/dXnNlwFTV8y6</a></p><br><p>2. Access the Network tab -- <a href=\"//screencast.com/t/rRKZ9T9bsG\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/rRKZ9T9bsG</a></p><br><p>3. Try to access the game</p><br><p>4. Right-click on any line and select Save as HAR with content -- <a href=\"//screencast.com/t/gxsrje20g\" rel=\"nofollow ugc\" target=\"_blank\">http://screencast.com/t/gxsrje20g</a></p><br><p>5. Send the file to: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p>they will check all data to check what is happening</p><p>Thanks in advance for ur help</p><p>Regards</p>","createdDate":"1508259240000","folderId":"50","id":"80250","authorId":"277364","authorRegistered":"1428687025940","authorName":"Juglar del Viento","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"5104","commentsCount":"23","likesCount":"4","authorCommentsCount":"1437","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/80250_logging-issues-on-servers-2-and-3----17-october-2017/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1383680/","commentUrl":"/en/comment/topic_403091/"},"strings":{"userRole":"","userId":"1383680","contentDraftJs":"","contentHtml":"thanks and yeah have this issue too, server one works but two nope :V ","userRegistered":"","userCommentsCount":"17","userName":"forsale ","createdDate":"1508260782217","editedDate":"0","id":"403091","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403091","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403096/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"<p>Thank you.</p><br><p>I have sent the .har as requested.</p><br>","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508261262863","editedDate":"0","id":"403096","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1132636/","commentUrl":"/en/comment/topic_403097/"},"strings":{"userRole":"","userId":"1132636","contentDraftJs":"","contentHtml":"I cannot get into my game of Stormfall. Error notices keep appearing showing: id:pp21230808.   masterbeast","userRegistered":"","userCommentsCount":"5","userName":"Dyerstark","createdDate":"1508261331400","editedDate":"0","id":"403097","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21230808.jpeg?v=1523049003"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1391127/","commentUrl":"/en/comment/topic_403102/"},"strings":{"userRole":"","userId":"1391127","contentDraftJs":"","contentHtml":"unless Palraium sort my being locked out of stormfall asap, I will NEVER buy another package again. I was in the middle of gaining 'prizes' and other goodies which I will no doubt lose now, so why should I ever spend on the game again","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1508261892803","editedDate":"0","id":"403102","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403102","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1314208/","commentUrl":"/en/comment/topic_403104/"},"strings":{"userRole":"","userId":"1314208","contentDraftJs":"","contentHtml":"HI I have not been able to log in for hours either. Have sent the screenshot of what error message pop ups but will do the Har file as requested and update my ticket.","userRegistered":"","userCommentsCount":"9","userName":"Pandorum ","createdDate":"1508262047643","editedDate":"0","id":"403104","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24373254.jpeg?v=1512825959"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403104","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/979788/","commentUrl":"/en/comment/topic_403107/"},"strings":{"userRole":"","userId":"979788","contentDraftJs":"","contentHtml":"In creating the har file for the support tic,  I noticed some new stuff in the developer window of chrome, auth & account signature verification....I wonder if this bug affecting what seems to be most players is result of an attempt to close up account vulnerabilities.","userRegistered":"1418412780317","userCommentsCount":"30","userName":"Crow ","createdDate":"1508262418797","editedDate":"1508262449160","id":"403107","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"403107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_403119/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, Lords and Ladies.</p><p>The devs reported that this issue has been fixed.</p>Can you please confirm that you're able to login now?","userRegistered":"","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1508263551903","editedDate":"0","id":"403119","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403119","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1164447/","commentUrl":"/en/comment/topic_403123/"},"strings":{"userRole":"","userId":"1164447","contentDraftJs":"","contentHtml":"<p>Hi,</p><br><p>Connecting to S2 works fine now.</p><p>Thanks for the speedy resolve.</p><br>Nick","userRegistered":"1466861265247","userCommentsCount":"11","userName":"Nicky4 ","createdDate":"1508263687693","editedDate":"0","id":"403123","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403123","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1458271/","commentUrl":"/en/comment/topic_403126/"},"strings":{"userRole":"","userId":"1458271","contentDraftJs":"","contentHtml":"Yay! I'm in - thank you for fixing!! ","userRegistered":"1487612704650","userCommentsCount":"16","userName":"Angeliclee","createdDate":"1508263881913","editedDate":"0","id":"403126","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27609376.jpeg?v=1576583023"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403126","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_403127/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>You're welcome :)</p>Happy to hear the issue has been fixed <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/thumbup.png\" class=\"smiles postImage\">","userRegistered":"","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1508264179827","editedDate":"0","id":"403127","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403127","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403129/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"Yayyy it works.  Thanks!","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508264384797","editedDate":"0","id":"403129","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1558164/","commentUrl":"/en/comment/topic_403135/"},"strings":{"userRole":"","userId":"1558164","contentDraftJs":"","contentHtml":"<p>I can log in finally but I'm back at level 1, my whole game has been erased</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1508265136090","editedDate":"0","id":"403135","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403135","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1314208/","commentUrl":"/en/comment/topic_403136/"},"strings":{"userRole":"","userId":"1314208","contentDraftJs":"","contentHtml":"all good; cheers! ","userRegistered":"","userCommentsCount":"9","userName":"Pandorum ","createdDate":"1508265220250","editedDate":"0","id":"403136","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24373254.jpeg?v=1512825959"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403136","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1313138/","commentUrl":"/en/comment/topic_403138/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Aurora said:</div><br><blockquote><p>I can log in finally but I'm back at level 1, my whole game has been erased</p></blockquote>You might be on the wrong server.  Check that you have not jumped onto another","userRegistered":"","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508265379000","editedDate":"0","id":"403138","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403138","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_403141/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Aurora said:</p><br><blockquote><p>I can log in finally but I'm back at level 1, my whole game has been erased</p></blockquote><p>Lady Aurora</p><p>sure you have been logged in one of the other server. ur progress has not been deleted only have to find it.</p><p>click on top of the game at right of ur name castle and coordinates where the name of the server is </p><img src=\"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fimage.prntscr.com%2fimage%2fWclOZWzRRLWTYOdSkTnasw.jpeg\" alt=\"\"><br><br><p>then a new window will appear with the names of the servers, should be 3 of them and take a look where ur most level is and select it</p><p>then press OK and then refresh the game. you should be gone to the right server where ur progress is.</p><p>hope u can solve it</p>Regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265456990","editedDate":"0","id":"403141","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403141","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1558164/","commentUrl":"/en/comment/topic_403143/"},"strings":{"userRole":"","userId":"1558164","contentDraftJs":"","contentHtml":"<p>Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1508265759247","editedDate":"0","id":"403143","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403143","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_403144/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Aurora said:</p><br><blockquote><p>Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks</p></blockquote><p>You are welcome my Lady</p><p>glad to see all is working fine</p>good game and regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265888647","editedDate":"0","id":"403144","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403144","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1496377/","commentUrl":"/en/comment/topic_406930/"},"strings":{"userRole":"","userId":"1496377","contentDraftJs":"","contentHtml":"Again login problems. Game runs till 80% and than stops...","userRegistered":"1487604612000","userCommentsCount":"1","userName":"Takeda Shingen","createdDate":"1508864008717","editedDate":"0","id":"406930","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27585335.jpeg?v=1644358910"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406930","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1347511/","commentUrl":"/en/comment/topic_406934/"},"strings":{"userRole":"","userId":"1347511","contentDraftJs":"","contentHtml":"Yes, I have the same problem :(","userRegistered":"1478694501717","userCommentsCount":"5","userName":"Frittebud","createdDate":"1508865103340","editedDate":"0","id":"406934","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24455524.jpeg?v=1513609393"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_406947/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Dear Lords</p><p>at this moment i dont have any problems to log on all servers </p><p>please keep informing if you still experiment problems to enter on game</p>Regards","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508867230787","editedDate":"0","id":"406947","entityId":"80250","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"406947","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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