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Issue with the Holy Loyalty Roll

Issue with the Holy Loyalty Roll

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Jul 29, 2021, 23:2207/29/21
07/11/19
7

Issue with the Holy Loyalty Roll

Seems the event was set on British Summer time.

So it has ended an hour early.... or at least an hour earlier than anyone would have expected given reset is still in approx an hour. Reset seems set to GMT and does not change when the clocks go forward.

I expect this will annoy a lot of players who were expecting to collect the holy bond before reset. Especially US ppl who might well only get back from work an hour or two before reset.

On top of that you can't currently unlock the holy bond with one of the items because for that part of the event the game isn't actually recognising that the last day of the event has ended. I suspect that piece has been coded to a GMT clock/flag.

So the game is simulaneously saying the event has ended whilst failing to recognise that the event has ended. Bit of a mess.

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19
Comments
14
Comments
Jul 30, 2021, 09:4007/30/21
02/22/16
1846

It seems this has been fixed after a refresh from what I'm told  (had collected mine earlier in the day.)

Jul 30, 2021, 10:3007/30/21
05/01/15
12

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!

AlinaCommunity Manager
Jul 30, 2021, 11:5907/30/21
05/21/19
3510

Thanks for reporting it. We're aware of this issue, and the game team is currently investigating the reasons. From what I know, you should be able to collect the final reward with the Key today. Have you tried that? 

AlinaCommunity Manager
Jul 30, 2021, 12:0107/30/21
05/21/19
3510
DejaVu

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!

Sorry to hear about it, DejaVu. Is the button "Claim" still greyed out? If not, what happens when you try to click it? 

BiohazarDModerator
Jul 30, 2021, 18:5907/30/21
10/04/13
3820

The unlock with keys option seems to be working for me now that the schedule has ended in all time zones.  Is anybody still having problems with it now?

Aug 1, 2021, 21:2008/01/21
02/22/16
1846

This issue will not be forgotten till the players get taken care of  please be Patient  :) 

Aug 2, 2021, 14:5608/02/21
Aug 2, 2021, 14:57(edited)
02/22/16
1846

Please let us know if you continue to not be able to claim


Aug 2, 2021, 23:3808/02/21
05/01/15
12

still not able to claim the holy bond...it is very annoying

Aug 3, 2021, 09:2808/03/21
02/22/16
1846
DejaVu

still not able to claim the holy bond...it is very annoying

Yes  we understand  and we are still working on a fix


AlinaCommunity Manager
Aug 4, 2021, 10:4108/04/21
05/21/19
3510
DejaVu

still not able to claim the holy bond...it is very annoying

Hello, DejaVu! I'd like to inform you that this issue should have been fixed. Have you managed to claim the final reward?

Aug 5, 2021, 21:0408/05/21
05/01/15
12

Yay, it finally worked..thanks! :)

Forget Me NotCommunity Manager
Aug 9, 2021, 12:5908/09/21
04/05/21
856

You are welcome, Lady!😉

BiohazarDModerator
Aug 12, 2021, 15:3008/12/21
10/04/13
3820

Good to hear it's working now :)

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