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"FREE" boost COSTS Sapphires and is MORE expensive than regular boosting

"FREE" boost COSTS Sapphires and is MORE expensive than regular boosting

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May 18, 2021, 12:3305/18/21
09/25/14
5

"FREE" boost COSTS Sapphires and is MORE expensive than regular boosting

"FREE" boost of Lost Arts costs Sapphires and is MORE expensive than regular "Boost Instantly". I have seen it happen for me multiple times already and this can happen to consturction and etc also!

  • Platform = "Facebook (Plarium Play client on PC)"
  • Server = "The Dark Plains"
  • Feature that causes the issues = "Boost Instantly (Free)" and maybe other "Boost Instantly" features 
  • The exact steps you performed before the bug arose;

1. Bank has 3075 sapphires.

2. Used 3 x 1hrs worth of "Stoneheart Boosts" on "Free Infirmary Rate Chance" lvl 1 completion. 

3. Remaining 28 minutes turned into "Boost Instantly (Free)"

4. Bank has 2685 sapphires remaining (3075-2685=390)

5. "Free" boosting of 28 minutes cost me 390 sapphires, where regular "Boost Instantly" with Sapphires would have cost me only 255 sapphires for 3,5hrs.


  • What should have happened;

FREE boost with no sapphire cost!

  • What actually happened.

"Free" boost cost me 390 sapphires from the bank!

SCREENSHOT:

i

I have lost at least 10 000+ sapphires with this bug when boosting Lost Arts and Consturctions in the last minutes of Tournaments "for FREE" - only to discover it cost me sapphires and my bank is empty!


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Comments
MicModerator
May 18, 2021, 16:2805/18/21
02/22/19
1500

Hello my Lord, i'm trully sorry for that , usually the ''free '' is coming when the time remaining is under 30 min with paragon active...and should be free...no saphs cost !

We from here can't check that , but 

You can submit a ticket to the Support directly from game , click on the settings button scroll down on Support icon 

i

or...

use this link for submit the ticket , forward them all this details and ask them to verify all this situation !

https://social-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001594879&fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM


I wish you good day and good game my Lord !

May 22, 2021, 22:5705/22/21
09/25/14
5

On May 19, I created a ticket to Plarium Support Center | PC Games: [2988551]

I have received only initial automatic reply, but nothing else. I have sent them reminder emails, but still no real reply! 

MicModerator
May 23, 2021, 09:3705/23/21
02/22/19
1500
Kristo Kapten

On May 19, I created a ticket to Plarium Support Center | PC Games: [2988551]

I have received only initial automatic reply, but nothing else. I have sent them reminder emails, but still no real reply! 

Hello my Lord, maybe they will answer you tomorrow ,if not let me know in pm !

Have a nice Sunday my Lord and enjoy the game !


May 23, 2021, 14:4605/23/21
02/22/16
1846

It regularly takes between 7 -10 Days to receive a reply if it takes longer than that then we can have your ticket checked for you. :)