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Jul 16, 2017, 19:5607/16/17
1289

Lost Reports

What happened to my report? I sent a siege at 1552 local. I received no report, no notice of troops returned, nothing. The target castle moved and my troop was returned but no message after resetting the game 3 times.


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Jul 18, 2017, 13:3007/18/17
5604

Hello :) 

As I understand, you sent a siege, but your Units didn't reach the goal because the Castle you wanted to siege was moved.

You didn't receive any report or notice that your Units returned. 

Did they finally come back to your Castle or you can't find them now?
Jul 20, 2017, 17:1807/20/17
1289
Alina Phoenix said:

Hello :) 

As I understand, you sent a siege, but your Units didn't reach the goal because the Castle you wanted to siege was moved.

You didn't receive any report or notice that your Units returned. 

Did they finally come back to your Castle or you can't find them now?
The troops returned to the castle about 12 seconds before due to hit. No report of why returned. Castle did not move, No Woer's Protection enabled by defender.
Jul 21, 2017, 08:5807/21/17
5604

brunsonthomas said:


Alina Phoenix said:


Hello :) 

As I understand, you sent a siege, but your Units didn't reach the goal because the Castle you wanted to siege was moved.

You didn't receive any report or notice that your Units returned. 

Did they finally come back to your Castle or you can't find them now?
The troops returned to the castle about 12 seconds before due to hit. No report of why returned. Castle did not move, No Woer's Protection enabled by defender.

Hi :)

It looks like a lag. If you face this issue again, please report it to our Support Team.


Aug 1, 2017, 08:1708/01/17
08/31/15
184

I have similar issue, but only when doing battlegrounds.  Troops hit and no report, nothing on troop tracker.  I have to refresh the game to see the report and the returning troops...  Its hard to believe its lag when no other part of the game gives me the same issue.

Aug 1, 2017, 08:4508/01/17
1289

ThatGuy said:


I have similar issue, but only when doing battlegrounds.  Troops hit and no report, nothing on troop tracker.  I have to refresh the game to see the report and the returning troops...  Its hard to believe its lag when no other part of the game gives me the same issue.

Please submit a ticket to Support so they can verify it. Screenshots, date, time and server are helpful. https://plariumsupport.zendesk.com/hc/en-us/requests/new

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