Loading issue on Plarium Play

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Loading issue on Plarium Play

Bourjin

Dec 10, 2020, 15:4812/10/20

03/26/19

Loading issue on Plarium Play

Hi,

I got an issue with Plarium Play, i can't start Stormfall on it. So i check the Support Team ( https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it- ), and i follow the steps. I uninstall it and reinstall after, i clear the cache on Plarium Play and i restart my computer. Still not work.

When i start Plarium Play it's working, i can log in but when i click on Stormfall to start it. I got Start / Pending / Start again. And then nothing happen.

I already send a ticket to the French Support Team, but i want to try here too, to check if someone got an idea of the issue.

I run it on a w10 computer, i don't have issues to run it on navigator and my pilots are updated.

Sorry my english isn't really good. I hope i'll find a solution before the end of the month.

Thanks

Comments

Aurora

Dec 11, 2020, 10:0912/11/20

06/15/14

Obviously this account opens on the old Stormfall format using google as I am posting this via this account.

But this account will not log on to Plarium Play.

I have several accounts and play on several computers. And this account will not open using Plarium play on any computer where I do have other accounts working fine.

I have some other accounts that use the same user name format and I was having difficulties loading them yesterday. This is the first one that will not load no matter what I try.

In the profile I tried changing the account name, but there it did not recognize my account/password combination. But it does recognize it logging on to the old game.

Odd, yes, but I am only the messenger, not the programmer. Trying to cope...

Guess we still have time, and open to suggestions

Thanks

Wesley Pringle

Dec 11, 2020, 13:1612/11/20

Dec 11, 2020, 13:21(edited)

02/22/16

1846

Try this Video

https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/

If that doesn't help go to Zen Desk and see if it will have yor answers

https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues

Edited to include "

Please take note Of the Minimum requirements to run the game "

Bourjin

Jan 2, 2021, 11:4301/02/21

03/26/19

Hello,

Still no answer from the support team (3 weeks since i report my issue). I got nine days before it's too late. My support number is 2522105, i hope i'll get something from them.

And no, it's not a configuration issue. I can run Raid shadows with plarium play without issues.

Wesley Pringle

Jan 4, 2021, 12:2301/04/21

02/22/16

1846

I will have your ticket checked for you Bourjin But placing two tickets on the same matter only adds to the pile and could slow down your progress as it could be seen as Spamming the support Please only file one ticket per issue in the future

Fabio Bonassi

Feb 10, 2021, 19:5402/10/21

12/20/20

Wesley Pringle

I have install, disinstalle, reinstall but the problem still stop me to play, please help

Wesley Pringle

Feb 11, 2021, 03:2602/11/21

02/22/16

1846

Fabio Bonassi

I have install, disinstalle, reinstall but the problem still stop me to play, please help

I think you need to post this in the Sparta Forum https://plarium.com/forum/en/sparta-war-of-empires/

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And this account will not open using Plarium play on any computer where I do have other accounts working fine.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"etihd\",\"text\":\"I have some other accounts that use the same user name format and I was having difficulties loading them yesterday. This is the first one that will not load no matter what I try.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cs5q6\",\"text\":\"In the profile I tried changing the account name, but there it did not recognize my account/password combination. But it does recognize it logging on to the old game.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"542cp\",\"text\":\"Odd, yes, but I am only the messenger, not the programmer.  Trying to cope...\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cuane\",\"text\":\"Guess we still have time, and open to suggestions\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"f2vus\",\"text\":\"Thanks\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1402841558113","userCommentsCount":"1","userName":"Aurora ","createdDate":"1607681349050","editedDate":"0","id":"829312","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3951870.jpeg?v=1538012957"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"829312","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_829347/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"3ld6v\",\"text\":\"Try this Video \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"dl2oc\",\"text\":\"https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":99,\"key\":0}],\"data\":{}},{\"key\":\"dcuh7\",\"text\":\"If that doesn't help go to Zen Desk and see if it will have yor answers \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"csvbg\",\"text\":\" https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":1,\"length\":82,\"style\":\"color-rgb(255,255,255)\"},{\"offset\":1,\"length\":82,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":1,\"length\":82,\"style\":\"fontsize-16\"},{\"offset\":1,\"length\":82,\"style\":\"fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":1,\"length\":82,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":1,\"length\":82,\"style\":\"fontsize-15\"},{\"offset\":1,\"length\":82,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":1,\"length\":82,\"key\":1}],\"data\":{}},{\"key\":\"cst71\",\"text\":\"Edited to include \\\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"pntv\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":2}],\"data\":{}},{\"key\":\"2kpg\",\"text\":\"Please take note Of the Minimum requirements to run the game  \\\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"fmug9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/\"}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"title\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"title\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/3A756310-AC2F-4782-8385-D7DD425021EB\"}}}}","contentHtml":"","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1607692611690","editedDate":"1607692867993","id":"829347","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"829347","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8203833/","commentUrl":"/en/comment/topic_832792/"},"strings":{"userRole":"","userId":"8203833","contentDraftJs":"{\"blocks\":[{\"key\":\"3q83p\",\"text\":\"Hello,\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3djn0\",\"text\":\"Still no answer from the support team (3 weeks since i report my issue). 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I hope i'll find a solution before the end of the month.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2bcbo\",\"text\":\"Thanks\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"f9qsq\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\"}}}}","contentHtml":"","createdDate":"1607615299233","folderId":"50","id":"212945","authorId":"8203833","authorRegistered":"1553620917297","authorName":"Bourjin","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/47927922.jpeg?v=1554638024"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"34","commentsCount":"6","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/212945_loading-issue-on-plarium-play/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/4851993/","commentUrl":"/en/comment/topic_829312/"},"strings":{"userRole":"","userId":"4851993","contentDraftJs":"{\"blocks\":[{\"key\":\"4bj6r\",\"text\":\"Obviously this account opens on the old Stormfall format using google as I am posting this via this account.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ap6c3\",\"text\":\"But this account will not log on to Plarium Play.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9dcja\",\"text\":\"I have several accounts and play on several computers. And this account will not open using Plarium play on any computer where I do have other accounts working fine.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"etihd\",\"text\":\"I have some other accounts that use the same user name format and I was having difficulties loading them yesterday. This is the first one that will not load no matter what I try.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cs5q6\",\"text\":\"In the profile I tried changing the account name, but there it did not recognize my account/password combination. But it does recognize it logging on to the old game.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"542cp\",\"text\":\"Odd, yes, but I am only the messenger, not the programmer.  Trying to cope...\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cuane\",\"text\":\"Guess we still have time, and open to suggestions\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"f2vus\",\"text\":\"Thanks\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1402841558113","userCommentsCount":"1","userName":"Aurora ","createdDate":"1607681349050","editedDate":"0","id":"829312","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3951870.jpeg?v=1538012957"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"829312","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_829347/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"3ld6v\",\"text\":\"Try this Video \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"dl2oc\",\"text\":\"https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":99,\"key\":0}],\"data\":{}},{\"key\":\"dcuh7\",\"text\":\"If that doesn't help go to Zen Desk and see if it will have yor answers \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"csvbg\",\"text\":\" https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":1,\"length\":82,\"style\":\"color-rgb(255,255,255)\"},{\"offset\":1,\"length\":82,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":1,\"length\":82,\"style\":\"fontsize-16\"},{\"offset\":1,\"length\":82,\"style\":\"fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":1,\"length\":82,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":1,\"length\":82,\"style\":\"fontsize-15\"},{\"offset\":1,\"length\":82,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":1,\"length\":82,\"key\":1}],\"data\":{}},{\"key\":\"cst71\",\"text\":\"Edited to include \\\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"pntv\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":2}],\"data\":{}},{\"key\":\"2kpg\",\"text\":\"Please take note Of the Minimum requirements to run the game  \\\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"fmug9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/\"}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"title\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"title\":\"https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/3A756310-AC2F-4782-8385-D7DD425021EB\"}}}}","contentHtml":"","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1607692611690","editedDate":"1607692867993","id":"829347","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"829347","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8203833/","commentUrl":"/en/comment/topic_832792/"},"strings":{"userRole":"","userId":"8203833","contentDraftJs":"{\"blocks\":[{\"key\":\"3q83p\",\"text\":\"Hello,\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3djn0\",\"text\":\"Still no answer from the support team (3 weeks since i report my issue). I got nine days before it's too late. My support number is 2522105, i hope i'll get something from them. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5lerb\",\"text\":\"And no, it's not a configuration issue. I can run Raid shadows with plarium play without issues.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1553620917297","userCommentsCount":"1","userName":"Bourjin","createdDate":"1609587785973","editedDate":"0","id":"832792","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/47927922.jpeg?v=1554638024"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"832792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_833514/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"dqbnj\",\"text\":\"I will have your ticket checked for you Bourjin But placing two tickets on the same matter only adds to the pile  and could slow down your progress as it could be seen as Spamming the support Please only file one ticket per issue in the future \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"g7g1\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3jk7i\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1609762996323","editedDate":"0","id":"833514","entityId":"212945","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"833514","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9778809/","commentUrl":"/en/comment/topic_839261/"},"strings":{"userRole":"","userId":"9778809","contentDraftJs":"{\"blocks\":[{\"key\":\"6dhd9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bhqr5\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"ev2m8\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"coesj\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":1}],\"data\":{}},{\"key\":\"en92l\",\"text\":\"I 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