Hello my Lord , we need more details about your issue , some screenshots too, and where you play and coord !Please take a look how should be created a bug report :

https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/

I wish you a good day and good battles !

Mic999 said:

Hello my Lord , we need more details about your issue , some screenshots too, and where you play and coord !Please take a look how should be created a bug report :

https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/

I wish you a good day and good battles !

Hello,

I am playing Stormfall  through Facebook.

Country  : Greece

Server : The Dark Plains

After an hour of unavailability of the game, i managed to logged-in at almost 14:30 .

Sent troops at the displaying hamlet, i saw the popup info message with the unsuccessfully attack at the bottom right corner of the screen and then the connection was broken. 

Tried several times to reconnect with no success . Finally i did reconnect at 16.30 after trying every almost 5 minutes. 

As you can see the opposite player managed to connect after an hour and killed my troops, cause i didn't have the choice to reconnect. 

Lost almost 4000 griffins, and my request is to get back my troops.

Waiting for your feedback.

Thanks in advance.

Hello again my Lord, 

I see , this is not a bug, for that issue you have to contact the support at this link :

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168105

Choose '' Stuck units '' and fill all the camps there...

I remind you to add also the screenshots   with your lost units...

Wishing you good luck , and a good day !

Hello All,

Following the given instructions the necessary imgs have been uploaded.

Thanks in advance.

If you submit a ticket ,than Follow the answer from Support in your email my Lord, 

I wish you good luck !