Unable to uninstall Plarium Play from control panel

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Unable to uninstall Plarium Play from control panel

Deleted

May 19, 2020, 22:0705/19/20

Unable to uninstall Plarium Play from control panel

Hi, I am unable to uninstall Plarium Play from the control panel, I am on windows 10 and when I try to uninstall, it keeps saying Installation failed with some random numbers and letters.

Please help me if you guys can, my email is [email protected]

Thank you

Comments

MicModerator

May 20, 2020, 09:2405/20/20

May 20, 2020, 09:59(edited)

02/22/19

1500

SAL7YRIFL3MAN said:

Hi, I am unable to uninstall Plarium Play from the control panel, I am on windows 10 and when I try to uninstall, it keeps saying Installation failed with some random numbers and letters.
Please help me if you guys can, my email is [email protected]

Thank you

Hello My Lord ,

I can uninstall and install again without problems the app from my pc ,

This can't be considerated a bug , since is a problem of your personal computer, my advice is to check if you haven't any error in your windows or to contact the windows and ask information why you can't remove an app, Or you can ask in a service center and verify your pc if is all good !
Would be nice too if you can add a screenshot of the error which you see on your desktop when you try to do that...

I wish you a good day sir ,sorry for can't help you here !

Deleted

May 21, 2020, 02:3905/21/20

Thanks for your reply, I am putting a screenshot about what it says.

this is what it says

MicModerator

May 21, 2020, 10:4405/21/20

02/22/19

1500

Hello again sir ,that is very interesting...you said you want to uninstall , and after that your screenshot is saying intallation failed !

I will ask with the team if they know what error is that !

Thank you for your patience ! Have a good day !

AlinaCommunity Manager

May 21, 2020, 12:4605/21/20

May 21, 2020, 12:49(edited)

05/21/19

3510

SAL7YRIFL3MAN said:

Thanks for your reply, I am putting a screenshot about what it says.

this is what it says

Hello! I'm sorry you've having this issue. Have you tried this instruction to reinstall the app? Please let me know that. Thank you!

Blazing Trails

May 21, 2020, 13:0505/21/20

11/14/16

Alina said:

Hello! I'm sorry you've having this issue. Have you tried this instruction to reinstall the app? Please let me know that. Thank you!

I followed the link and clicked on PC (I don't use mac) but I get this instead.

Is it possible we may need support?

Deleted

May 22, 2020, 00:4805/22/20

Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D

AlinaCommunity Manager

May 22, 2020, 11:2405/22/20

05/21/19

3510

Head Games said:

Alina said:

Hello! I'm sorry you've having this issue. Have you tried this instruction to reinstall the app? Please let me know that. Thank you!
I followed the link and clicked on PC (I don't use mac) but I get this instead.

Is it possible we may need support?

Hello!

Hmm, that's strange. For me the links is working quite fine. Here is an instruciton for you: http://joxi.ru/v2955yBUzyQNd2

Let me know if it helped, please. Cheers!

AlinaCommunity Manager

May 22, 2020, 11:2505/22/20

05/21/19

3510

SAL7YRIFL3MAN said:

Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D

Hello! Awesome news! Thanks for your confirmation. Cheers!

Deleted

Jan 20, 2021, 18:2101/20/21

I had the same problem, the program would say installion failed when I tried to uninstall it. Then I tried reinstalling and then uninstalling it and it worked. So, thank you, this was very helpful.

MicModerator

Jan 20, 2021, 18:3501/20/21

02/22/19

1500

Deleted

I had the same problem, the program would say installion failed when I tried to uninstall it. Then I tried reinstalling and then uninstalling it and it worked. So, thank you, this was very helpful.

Hello my Lord,

I'm glad for you , and thanks for the update ,

I wish you a good day and good battles !

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font-style: italic; color: rgb(255, 255, 0);\">Hello My Lord , </span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I can uninstall and install again without problems the app from my pc , </span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">This can't be considerated a bug , since is a problem of your personal computer, my advice is to check if you haven't any error in your windows or  to contact the windows and ask information why you can't remove an app, Or you can ask in a service center and verify your pc if is all good !<br>Would be nice too if you can add a screenshot of the error which you see on your desktop when you try to do that...</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good day sir ,sorry for can't help you here !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span><br></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=dd4b3449-e422-403d-ab55-6099c7e4c3e9\"><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span>","userRegistered":"1550858952113","userCommentsCount":"1500","userName":"Mic","createdDate":"1589966643777","editedDate":"1589968765833","id":"785120","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"785120","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9437085/","commentUrl":"/en/comment/topic_785296/"},"strings":{"userRole":"","userId":"9437085","contentDraftJs":"","contentHtml":"<p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0880dbb6-65c1-46a2-8d74-688905c784f1\">Thanks for your reply, I am putting a screenshot about what it says.</p><br>this is what it says","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1590028750790","editedDate":"0","id":"785296","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_785354/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello again sir ,that is very interesting...you said you want to uninstall  , and after that your screenshot is saying intallation failed !</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I will ask with the team if they know what error is that !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Thank you for your patience ! Have a good day !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1500","userName":"Mic","createdDate":"1590057891560","editedDate":"0","id":"785354","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785380/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<div class=\"user-name\">SAL7YRIFL3MAN said:</div><br><blockquote><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0880dbb6-65c1-46a2-8d74-688905c784f1\">Thanks for your reply, I am putting a screenshot about what it says.</p><br>this is what it says</blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590065188857","editedDate":"1590065360033","id":"785380","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"785380","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1342411/","commentUrl":"/en/comment/topic_785382/"},"strings":{"userRole":"","userId":"1342411","contentDraftJs":"","contentHtml":"<p>Alina said:</p><br><blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br></blockquote><p>I followed the link and clicked on PC (I don't use mac) but I get this instead.</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f429826e-9cce-4adc-bc36-850abd49a99f\"></p><br>Is it possible we may need support?<br>","userRegistered":"1479090443193","userCommentsCount":"48","userName":"Blazing Trails","createdDate":"1590066323637","editedDate":"0","id":"785382","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24546548.jpeg?v=1620134890"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785382","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9437085/","commentUrl":"/en/comment/topic_785501/"},"strings":{"userRole":"","userId":"9437085","contentDraftJs":"","contentHtml":"Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1590108532623","editedDate":"0","id":"785501","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785501","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785580/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<p>Head Games said:</p><br><blockquote><p>Alina said:</p><br><blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br></blockquote><p>I followed the link and clicked on PC (I don't use mac) but I get this instead.</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f429826e-9cce-4adc-bc36-850abd49a99f\"></p><br>Is it possible we may need support?<br></blockquote><p>Hello!</p><br><p>Hmm, that's strange. For me the links is working quite fine. Here is an instruciton for you: <a href=\"//joxi.ru/v2955yBUzyQNd2\" rel=\"nofollow ugc\" target=\"_blank\">http://joxi.ru/v2955yBUzyQNd2<br></a></p><br><p>Let me know if it helped, please. Cheers!<br></p>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590146669503","editedDate":"0","id":"785580","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785580","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785581/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<div class=\"user-name\">SAL7YRIFL3MAN said:</div><br><blockquote>Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D</blockquote>Hello! Awesome news! Thanks for your confirmation. Cheers!<br>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590146714763","editedDate":"0","id":"785581","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785581","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9769612/","commentUrl":"/en/comment/topic_836189/"},"strings":{"userRole":"","userId":"9769612","contentDraftJs":"{\"blocks\":[{\"key\":\"8rv4\",\"text\":\"I had the same problem, the program would say installion failed when I tried to uninstall it. Then I tried reinstalling and then uninstalling it and it worked. 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You cannot post comments.","title":"Unable to uninstall Plarium Play from control panel","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hi, I am unable to uninstall Plarium Play from the control panel, I am on windows 10 and when I try to uninstall, it keeps saying Installation failed with some random numbers and letters.</p><p>Please help me if you guys can, my email is ainishv@gmail.com</p><br><p>Thank you</p>","createdDate":"1589926020000","folderId":"50","id":"198195","authorId":"9437085","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1285","commentsCount":"10","likesCount":"2","authorCommentsCount":"2","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/198195_unable-to-uninstall-plarium-play-from-control-panel/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_785120/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p>SAL7YRIFL3MAN said:</p><br><blockquote><p>Hi, I am unable to uninstall Plarium Play from the control panel, I am on windows 10 and when I try to uninstall, it keeps saying Installation failed with some random numbers and letters.</p><p>Please help me if you guys can, my email is ainishv@gmail.com</p><br><p>Thank you</p></blockquote><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello My Lord , </span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I can uninstall and install again without problems the app from my pc , </span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">This can't be considerated a bug , since is a problem of your personal computer, my advice is to check if you haven't any error in your windows or  to contact the windows and ask information why you can't remove an app, Or you can ask in a service center and verify your pc if is all good !<br>Would be nice too if you can add a screenshot of the error which you see on your desktop when you try to do that...</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good day sir ,sorry for can't help you here !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span><br></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=dd4b3449-e422-403d-ab55-6099c7e4c3e9\"><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span>","userRegistered":"1550858952113","userCommentsCount":"1500","userName":"Mic","createdDate":"1589966643777","editedDate":"1589968765833","id":"785120","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"785120","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9437085/","commentUrl":"/en/comment/topic_785296/"},"strings":{"userRole":"","userId":"9437085","contentDraftJs":"","contentHtml":"<p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0880dbb6-65c1-46a2-8d74-688905c784f1\">Thanks for your reply, I am putting a screenshot about what it says.</p><br>this is what it says","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1590028750790","editedDate":"0","id":"785296","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_785354/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello again sir ,that is very interesting...you said you want to uninstall  , and after that your screenshot is saying intallation failed !</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I will ask with the team if they know what error is that !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Thank you for your patience ! Have a good day !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1500","userName":"Mic","createdDate":"1590057891560","editedDate":"0","id":"785354","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785380/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<div class=\"user-name\">SAL7YRIFL3MAN said:</div><br><blockquote><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0880dbb6-65c1-46a2-8d74-688905c784f1\">Thanks for your reply, I am putting a screenshot about what it says.</p><br>this is what it says</blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590065188857","editedDate":"1590065360033","id":"785380","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"785380","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1342411/","commentUrl":"/en/comment/topic_785382/"},"strings":{"userRole":"","userId":"1342411","contentDraftJs":"","contentHtml":"<p>Alina said:</p><br><blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br></blockquote><p>I followed the link and clicked on PC (I don't use mac) but I get this instead.</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f429826e-9cce-4adc-bc36-850abd49a99f\"></p><br>Is it possible we may need support?<br>","userRegistered":"1479090443193","userCommentsCount":"48","userName":"Blazing Trails","createdDate":"1590066323637","editedDate":"0","id":"785382","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24546548.jpeg?v=1620134890"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785382","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9437085/","commentUrl":"/en/comment/topic_785501/"},"strings":{"userRole":"","userId":"9437085","contentDraftJs":"","contentHtml":"Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1590108532623","editedDate":"0","id":"785501","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785501","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785580/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<p>Head Games said:</p><br><blockquote><p>Alina said:</p><br><blockquote>Hello! I'm sorry you've having this issue. Have you tried <a href=\"//plarium-play-faq.zendesk.com/hc/en-us/articles/360013390599-How-can-I-reinstall-Plarium-Play-\" rel=\"nofollow ugc\" target=\"_blank\">this</a> instruction to reinstall the app? Please let me know that. Thank you!<br></blockquote><p>I followed the link and clicked on PC (I don't use mac) but I get this instead.</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f429826e-9cce-4adc-bc36-850abd49a99f\"></p><br>Is it possible we may need support?<br></blockquote><p>Hello!</p><br><p>Hmm, that's strange. For me the links is working quite fine. Here is an instruciton for you: <a href=\"//joxi.ru/v2955yBUzyQNd2\" rel=\"nofollow ugc\" target=\"_blank\">http://joxi.ru/v2955yBUzyQNd2<br></a></p><br><p>Let me know if it helped, please. Cheers!<br></p>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590146669503","editedDate":"0","id":"785580","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785580","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8349556/","commentUrl":"/en/comment/topic_785581/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"","contentHtml":"<div class=\"user-name\">SAL7YRIFL3MAN said:</div><br><blockquote>Thank you for your reply, I reinstalled it and then uninstalled it, it worked, it was weird but thanks for your help :D</blockquote>Hello! Awesome news! Thanks for your confirmation. Cheers!<br>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1590146714763","editedDate":"0","id":"785581","entityId":"198195","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785581","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9769612/","commentUrl":"/en/comment/topic_836189/"},"strings":{"userRole":"","userId":"9769612","contentDraftJs":"{\"blocks\":[{\"key\":\"8rv4\",\"text\":\"I had the same problem, the program would say installion failed when I tried to uninstall it. Then I tried reinstalling and then uninstalling it and it worked. 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