Winnette Rak said:

I've had 5 battleground wins in a row where there were troop rewards along with quest points, but they did not include hero equipment.   All the battlegrounds prior to these last five included hero equipment when I won.   Can you tell me why that would happen and if there is a way to get the extra equipment back?

Hello Lady Winnette  , i need your coord , server where you play , and if you play on facebook or plarium com , and of course the screenshots of this reports ! When i have that i can pass it to the technical agents for verify !
A bug report should look like this : 

https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/

Thank you for reported this , i wish you good game and good battles !