My level finisher is not recognised

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My level finisher is not recognised

Graham

Sep 1, 2019, 16:4709/01/19

06/05/16

My level finisher is not recognised

I purchased a 10 level finisher and battle pass in the last season to see what it did. I liked what it did, so I purchased a 30 level finisher and enjoyed the benefits. This season I purchased a battle pass, which is now marked live. To begin with I got no level benefits, so I logged out and then I have 8 level benefits. And there I am stuck. Can you help please?

Comments

DeletedTechnical Support

Sep 17, 2019, 08:3009/17/19

399

Hello,

Could you please send us a screenshot of the error? I would be glad to assist you as soon as more information is provided.

Looking forward to your reply!

Graham

Oct 1, 2019, 15:3510/01/19

06/05/16

Hi,

Thanks for your reply which I have just seen. I am using the original version of Stormfall playing through Plarium.com as I can't get the new version to load.

We have just started a new season, so I purchased a battle pass (which is marked live). However, last season's 30 level finisher has not been recognised; just like happened last month. If you need more please ask. Thanks.ed the previous season. So I have purchased two 30 level finishers now, which are not responding to the battle pass.

Graham

Oct 3, 2019, 15:5910/03/19

06/05/16

Hi,

I have had a level 10 response, which is better than nothing. Still no level 30 response.

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If you need more please ask.  Thanks.<img src=\"//cnt-forum.plarium.com/file.bmp?g=785e8738-9b21-4103-8309-1e16f0ec3b49\">ed the previous  season. So I have purchased two 30 level finishers now, which are not responding to the battle pass.</p>","userRegistered":"1465154421897","userCommentsCount":"2","userName":"Graham","createdDate":"1569944143117","editedDate":"0","id":"683680","entityId":"150914","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21494297.jpeg?v=1596953978"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"683680","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1157316/","commentUrl":"/en/comment/topic_685044/"},"strings":{"userRole":"","userId":"1157316","contentDraftJs":"","contentHtml":"<p>Hi, </p><p>I have had a level 10 response, which is better than nothing. 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To begin with I got no level benefits, so I logged out and then I have 8 level benefits.  And there I am stuck.  Can you help please?","createdDate":"1567356420000","folderId":"50","id":"150914","authorId":"1157316","authorRegistered":"1465154421897","authorName":"Graham","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21494297.jpeg?v=1596953978"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"752","commentsCount":"3","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/150914_my-level-finisher-is-not-recognised/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8331846/","commentUrl":"/en/comment/topic_676131/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>Could you please send us a screenshot of the error? <span style=\"color: inherit;\">I would be glad to assist you as soon as more information is provided.</span></p><p>Looking forward to your reply!</p>","userRegistered":"","userCommentsCount":"399","userName":"Deleted","createdDate":"1568709019567","editedDate":"0","id":"676131","entityId":"150914","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"676131","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1157316/","commentUrl":"/en/comment/topic_683680/"},"strings":{"userRole":"","userId":"1157316","contentDraftJs":"","contentHtml":"<p>Hi,</p><p>Thanks for your reply which I have just seen.  I am using the original version of Stormfall playing through Plarium.com as I can't get the new version to load.</p><p>We have just started a new season, so I purchased a battle pass (which is marked live).  However, last season's 30 level finisher has not been recognised; just like happened last month. If you need more please ask.  Thanks.<img src=\"//cnt-forum.plarium.com/file.bmp?g=785e8738-9b21-4103-8309-1e16f0ec3b49\">ed the previous  season. So I have purchased two 30 level finishers now, which are not responding to the battle pass.</p>","userRegistered":"1465154421897","userCommentsCount":"2","userName":"Graham","createdDate":"1569944143117","editedDate":"0","id":"683680","entityId":"150914","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21494297.jpeg?v=1596953978"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"683680","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1157316/","commentUrl":"/en/comment/topic_685044/"},"strings":{"userRole":"","userId":"1157316","contentDraftJs":"","contentHtml":"<p>Hi, </p><p>I have had a level 10 response, which is better than nothing. Still no level 30 response.<img src=\"//cnt-forum.plarium.com/file.bmp?g=be918d09-0698-4593-891d-57266a19783d\"></p>","userRegistered":"1465154421897","userCommentsCount":"2","userName":"Graham","createdDate":"1570118394847","editedDate":"0","id":"685044","entityId":"150914","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/21494297.jpeg?v=1596953978"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"685044","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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