Jul 16, 2019, 22:0507/16/19
11/04/16
10
My sapphires are gone
Hello I want to report missing sapphires can someone help?
My sapphires are gone
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Jul 17, 2019, 11:0407/17/19
02/22/16
1846
Sorry for your troubles. Please add more information game Platform and server along with your cords and a description of the problem so we may better help you
Jul 17, 2019, 12:4707/17/19
11/04/16
10
Hi thanks Wesley! PC platform, Server Dark Plains, coords 1391; 2085. I went to take advantage of the 25% off of the fortifications and improvements yesterday and noticed that i only had 365 sapphires, some of which I collected yesterday. I was wondering if you all could recover the amount I had as I had not spent them in efforts to save for fortifications and improvements.
Wesley Pringle said:
Sorry for your troubles. Please add more information game Platform and server along with your cords and a description of the problem so we may better help you
Jul 18, 2019, 00:3807/18/19
Jul 18, 2019, 00:40(edited)
02/22/16
1846
I will forward your request BTW how many Sapphires are you missing ?
Jul 18, 2019, 16:3607/18/19
11/04/16
10
I honestly do not recall. We had just won thousands of them and I had quite a few saved before that.
DeletedAdmin
Jul 19, 2019, 11:3807/19/19
842
Tobirama said:
I honestly do not recall. We had just won thousands of them and I had quite a few saved before that.
Hello, Tobirama. Please, indicate the exact date when you noticed that the number of sapphires you had decreased. Looking forward to hearing from you.
Jul 19, 2019, 12:3307/19/19
11/04/16
10
Hi Boris. I noticed on July 15 or 16. I think it was the 16th.
DeletedAdmin
Jul 23, 2019, 10:5007/23/19
Jul 23, 2019, 11:02(edited)
842
Tobirama said:
Hi Boris. I noticed on July 15 or 16. I think it was the 16th.
Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?
Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires.
I hope this information will be useful.
Jul 23, 2019, 22:0807/23/19
11/04/16
10
Hi Boris, No problem. The current sapphires were earned since losing my previous sapphires. We have completed and ranked in several events since I initially reported the incident.
DeletedAdmin
Jul 24, 2019, 11:2107/24/19
842
Tobirama said:
Hi Boris, No problem. The current sapphires were earned since losing my previous sapphires. We have completed and ranked in several events since I initially reported the incident.
I'm glad to hear that my answer was useful.
Happy gaming!
Jul 25, 2019, 02:3907/25/19
11/04/16
10
Hi Boris,
I apologize for not reading the entirety of your message. I was heading to work when I saw your reply.
It was not my intention to purchase imperial demons with over 7k sapphires... OUCH!!! Is there any way you can take the imperial demons back and refund the sapphires? I do see the imperial demons in my troops, but did not intentionally select them.
Boris Shevchenko said:
Tobirama said:
Hi Boris. I noticed on July 15 or 16. I think it was the 16th.Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?
Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires.
I hope this information will be useful.
DeletedTechnical Support
Jul 28, 2019, 15:2007/28/19
399
Tobirama said:
Hi Boris,
I apologize for not reading the entirety of your message. I was heading to work when I saw your reply.
It was not my intention to purchase imperial demons with over 7k sapphires... OUCH!!! Is there any way you can take the imperial demons back and refund the sapphires? I do see the imperial demons in my troops, but did not intentionally select them.
Boris Shevchenko said:
Tobirama said:
Hi Boris. I noticed on July 15 or 16. I think it was the 16th.Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?
Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires.
I hope this information will be useful.
Hello!
Please note that the mentioned number of Imperial Demons were taken back from your account. 7 168 Sapphires were credited accordingly.
Have an awesome day ahead! The topic will be closed.The topic is locked. You cannot post comments.
