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My lvl 72 Castle (and account) somehow got reset to lvl 1.

My lvl 72 Castle (and account) somehow got reset to lvl 1.

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Jul 4, 2019, 05:3307/04/19
2

My lvl 72 Castle (and account) somehow got reset to lvl 1.

What happened (as best I can tell):

The video card on the computer that I normally play the game on is having trouble which resulted in my not being able to see anything on my monitor.  So I switched to my other computer to play the game.  But when I logged in to my account I found that my castle had been reset to "level 1" and virtually everything I had done with the castle is gone.  The account/castle is over 3 yrs old and the castle was a modest level 72.   The castle is located at coordinates -1215, -1250 and is currently being besieged by player named benny.  benny says that he still sees my castle as level 72.  Apparently the problem is somehow associated with my account when it is viewed on a different computer.  It looks like it just lost the old account details and is starting the castle from scratch.  

Here are screenshots of what benny sees when he looks at my castle. The info is limited but it can show what had been built in the JustForFun  castle and the actual level that it was before this glitch occurred.


Here are the screenshots I received from benny showing what he sees in my castle:

      

https://prnt.sc/o9tz7k      View of the castle grounds with buildings and guards.

https://prnt.sc/o9u09o      My Profile as viewable by other players.

https://prnt.sc/o9tzq4        View of hero and equipment  (wisdom level 14)

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Jul 4, 2019, 06:5207/04/19
06/29/19
32

You swapped servers, I put money on it, this issue has been around for years.


On the top of the game, to the right of your name/coordinates, is either 'the dark plains / untamed lands / farwols crown' click on that and you can change back.
Jul 5, 2019, 03:1707/05/19
2

Hi MEHNSLAYER!

If you could've bet on it, you would have indeed won!!!   That was exactly the problem!!  

Thanks so much for recognizing the problem and providing the guidance that got me back on the correct track!!!


JFF

DeletedTechnical Support
Jul 8, 2019, 15:4507/08/19
Jul 10, 2019, 07:50(edited)
399

JustForFun said:


What happened (as best I can tell):

The video card on the computer that I normally play the game on is having trouble which resulted in my not being able to see anything on my monitor.  So I switched to my other computer to play the game.  But when I logged in to my account I found that my castle had been reset to "level 1" and virtually everything I had done with the castle is gone.  The account/castle is over 3 yrs old and the castle was a modest level 72.   The castle is located at coordinates -1215, -1250 and is currently being besieged by player named benny.  benny says that he still sees my castle as level 72.  Apparently the problem is somehow associated with my account when it is viewed on a different computer.  It looks like it just lost the old account details and is starting the castle from scratch.  

Here are screenshots of what benny sees when he looks at my castle. The info is limited but it can show what had been built in the JustForFun  castle and the actual level that it was before this glitch occurred.


Here are the screenshots I received from benny showing what he sees in my castle:

      

https://prnt.sc/o9tz7k      View of the castle grounds with buildings and guards.

https://prnt.sc/o9u09o      My Profile as viewable by other players.

https://prnt.sc/o9tzq4        View of hero and equipment  (wisdom level 14)

Hello!

Glad that the issue is resolved. The topic will be closed.

Good luck!

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