Christine Hare said:

hi there Lord Hellbanian, please state the name of the friend, co ords and server they play on to help the tech out thankyou

Greetings Lady Christine!

The caste in the Dark Plains, with the coordinates:  x: 2575  y: 1861   The name: Kalimtar Rasti. 

Hello, did you checked also at the black market for see if are there the medals ??

Hello, did you checked also at the black market for see if are there the medals ??

Like Christine said already , type  name , coord and server , for pass to the tech support, thank you !

Hellbanian said:

Mic999 said:

Hello, did you checked also at the black market for see if are there the medals ??

Hello Mic999. Yes, i checked the black market. No medals there. 

Mic999 said:

Like Christine said already , type  name , coord and server , for pass to the tech support, thank you !

Hellbanian said:

Mic999 said:

Hello, did you checked also at the black market for see if are there the medals ??

Hello Mic999. Yes, i checked the black market. No medals there. 

Hello MIC999.   My name: Kalimtar Rasti.  My caste is in the Dark Plains server, with the coordinates: x: 2575 y: 1861   Thank you!

Hello, ok i will pass it to the CM , you forget to tell me the server where you are playing  plarium or facebook

...but lets see if we find you !

Hello, ok i will pass it to the CM , you forget to tell me the server where you are playing  plarium or facebook

...but lets see if we find you !

Mic999 said:

Hello, yes i found it your castle , i already forwarded the request to the support agent !

Hello Mic999. I thank you again for your help!

Hellbanian said:

Greetings. I will try to be specific in every sentence.

I got back in game less than a month ago after a break of 2 years. 2 real life friends of mine did the same.

When we got in game, we noticed the medals. So far, so good. The problem with my medals (feels like bad luck in a Russian Roulette session) is their quantity. I recall i got only 3 (three) of those while being lvl. 82 (if i recall correctly). Those two other friends of mine (one lvl 73 or so, and the other with a bit higher lvl.) got almost 100 medals (something between 95 and 100 medals). So, once again:

- 3 players get back in game after a break and find out about the medals.

- 2 of them get around 100 medals while the 3rd one gets only 3 (the one with the highest lvl. in game among those 3)

- Just in case any support member is going to ask me: No, the medals are not in the black market, Not stocked anywhere. 

I may be noob, but i am a professional & veteran noob, fighting Balur since 2012.

Looking forward for a solution. Meanwhile, thanks in advance for your dedication. 

Hello!

Sorry for your bad experience. The issue has been fixed.