Hello!
There are no bugs in the game that could cause such an issue.
It is sometimes possible for this issue to come up after pushing the “Send“ button as the requested information must be transferred to a server and return back. Naturally, this procedure takes some time and its success depends on various technical factors. However, for different reasons such as a slow internet connection, problems with available free RAM on your device, etc., this procedure can sometimes be aborted and your request processed incorrectly.
As a result, we recommend that you double check whether the process of securing your troops in your Catacombs was successful in order not to lose them during a raid on your Castle.
With all due respect I confirm that the troops were in the catacombs, because I always keep them there, because I am being attacked by several members of Russian leagues, apart I would have to have confirmation or news of having been attacked, nor my colleagues who have a Archer to see what is happening in each castle (in case they are attacked) have no report of the probable attack you say when leaving troops outside, another more serious fact that if you leave the troops outside they should only attack because they would be the ones that returned of a probable incursion, because the defenses do not move them from the catacombs to so many Russian attacks, but they disappeared from both troops, because it seems that I was attacked, because they give me part of troops to revive,
I tell you more there have been problems on April 24 to 26, 2019, because several compañeros disappeared from their castles.
I would appreciate that within their possibilities they reveal the possibility of checking that there are errors in the game without you having noticed, the bad thing is that you make the sacrifice sometimes to buy your items to improve either troops or any other item of the game, to lose them for no reason, I would believe that more than 20,000 units of troops can not disappear like that.
I'm sorry to bother you, but I really do not know what's really happened
I do not understand they do not answer personally, and from what I see the date of their answer is almost two years ago, what you see in this case is that troops are lost without reasons that are stored in the catacombs (or not, according to you ) but there is no communication of attack or defense in my account or in the accounts of my colleagues who have an archer to know if we are attacked or not in each castle, as explained, that is not an error, the reports of quantity and value of the troops that are giving the game, they appear that troops are lost by millions of value, without any sense and not having used them, already several of my colleagues has happened, that is why the request that I reiterate that you contemplate my case and logically that of the others, which will benefit everyone
