tower rewards stuck

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Deleted

Feb 7, 2019, 02:1302/07/19

tower rewards stuck

Tower event unable to collect rewards, so cant participate in events. Cant use my bonus on champion experience wont click on the button

Additional info

Plarium Stormfall

I am unable to participate in tower league events. I have rewards that I am unable to collect. When I try to mouse and right click on rewards my whole champion area freezes up and I need to reload the game. The rewards are frozen. There is no error message. It self corrected once and I was able to collect, thos time several league events have happened and it is still frozen.

Comments

Agent HelgaTechnical Support

Feb 7, 2019, 11:1002/07/19

Feb 7, 2019, 11:11(edited)

1258

Hello!

Please describe the issue according to this instruction. Make sure to include all the information requested there.

Deleted

Feb 21, 2019, 00:0202/21/19

I edited my first message

Wesley Pringle

Feb 21, 2019, 13:0102/21/19

02/22/16

1846

what is your connection speeds and Have your cleared your Browser Cache and reset your Game sometimes that will help

Deleted

Feb 22, 2019, 02:1702/22/19

clearing cache fixed it

thanks

Wesley Pringle

Feb 22, 2019, 13:1602/22/19

02/22/16

1846

MahoneyMayhem said:

clearing cache fixed it
thanks

Your Welcome :) I will now close this report

The topic is locked. You cannot post comments.

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Make sure to include all the information requested there.</p>","userRegistered":"","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1549537849147","editedDate":"1549537912443","id":"571603","entityId":"122022","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"571603","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5014298/","commentUrl":"/en/comment/topic_577274/"},"strings":{"userRole":"","userId":"5014298","contentDraftJs":"","contentHtml":"<p>I edited my first message</p><br>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1550707326490","editedDate":"0","id":"577274","entityId":"122022","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577274","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_577416/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"what is your connection speeds and Have your cleared your Browser Cache and reset your Game sometimes that will help","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1550754075957","editedDate":"0","id":"577416","entityId":"122022","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577416","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5014298/","commentUrl":"/en/comment/topic_577579/"},"strings":{"userRole":"","userId":"5014298","contentDraftJs":"","contentHtml":"<p>clearing cache fixed it</p>thanks","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1550801835087","editedDate":"0","id":"577579","entityId":"122022","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577579","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_577748/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<div class=\"user-name\">MahoneyMayhem said:</div><br><blockquote><p>clearing cache fixed it</p>thanks</blockquote>Your Welcome  :)  I will now close this report ","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1550841389770","editedDate":"0","id":"577748","entityId":"122022","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577748","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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