I lost my army due a game problem

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I lost my army due a game problem

Deleted

Jan 14, 2019, 09:2401/14/19

I lost my army due a game problem

Hello. i m playing stormfall on facebook, 3 days ago, i've sent an attack to a beacon with a test before. The test arrived, i saw that i won't be able to win the battle so i used an instant recall. The attack actually canceled, i spent 1 more minute in the game, then i closed it. when i logged in aging after a few hours, i found a report with my troops losing the battle in that beacon?(when my troops should have been safe, in the catacombs. There's nothing i could have done. Here is the picture

Comments

Inigo Montoya

Jan 14, 2019, 20:5601/14/19

Jan 14, 2019, 21:01(edited)

11/04/15

349

Really bad news and we do sympathize

but is it possible that clicking the recall button only purchased a recall item but did not apply it? Except you say The attack actually canceled.

check your inventory for this item

Again, the failure of UI has let us down

You would never have this problem on plarium servers because none of our beacons are defended haha

Agent HelgaTechnical Support

Jan 15, 2019, 10:4701/15/19

1258

Hi! According to the recent investigation, there is no such bug in the game.

2 things could have happened: either you purchased the item and did not apply it in time (the case that INIGO MONTOYA described) or the request to recall the troops did not reach the server and units kept moving (due to the unstable internet connection).

Wesley Pringle

Jan 15, 2019, 14:3501/15/19

02/22/16

1846

Inigo Montoya said:

You would never have this problem on plarium servers because none of our beacons are defended haha

But being he logged out he may of still lost his army if the league came back to get the beacon .

Deleted

Jan 15, 2019, 18:3901/15/19

Agent Helga, there's no way because i have at leqst 15 instant recalls, and my internet connection was perfetly stable. maybe the game froze for a sec or i don t know. That's not fair for me, i hope i'll get my troops back soon

Deleted

Jan 16, 2019, 13:4701/16/19

Can i get an answer faster, please? it's happening like the last time. have some respect for your players, we are spending time and money on this game, and we get ignored all the time

Deleted

Jan 16, 2019, 13:5101/16/19

i m asking for a refund, nothing more

Agent HelgaTechnical Support

Jan 17, 2019, 13:5301/17/19

1258

As mentioned before, there are no bugs with this feature. We have checked it multiple times.

Your units kept moving and the item was not deducted. This means that the item was not used.

Since no bugs were involved, I am unable to provide any kind of compensation.

Deleted

Jan 17, 2019, 15:2101/17/19

it's easy to say there is no bug. I told u i used an instant recall, the attack stopped, i also had over 15 items. so what have i done wrong in this whole situation? I think the right thing to do here is refunding my troops. It s not fair to lose my whole army like this. Yoy know very well how the game is working these days. It freezes all the time, sometimes is impossible to play, and somtimes is just undoing some actions, like deleted raports that appear, and many more. So don t pretend is all fine, and it's just our fault all the time. I hope you'll be fair in this particular situation.

Deleted

Jan 17, 2019, 15:3201/17/19

And maybe we can talk on a chat or something, i think is better, and faster.

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Except you say The attack actually canceled.</p><p>check your inventory for this item</p><br><p>Again, the failure of UI has let us down</p><br><p>You would never have this problem on plarium servers because none of our beacons are defended  haha</p>","userRegistered":"1446678596790","userCommentsCount":"349","userName":"Inigo Montoya ","createdDate":"1547499365800","editedDate":"1547499682160","id":"564991","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15491191.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"564991","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_565115/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hi! <span style=\"color: inherit;\">According to the recent investigation, there is no such bug in the game. </span></p><p>2 things could have happened: either you purchased the item and did not apply it in time (the case that INIGO MONTOYA<span style=\"color: inherit;\"> described) or </span><span style=\"color: inherit;\">the request to recall the troops did not reach the server and units kept moving (due to the </span><span style=\"color: inherit;\">unstable internet connection).</span></p>","userRegistered":"","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1547549249353","editedDate":"0","id":"565115","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_565179/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Inigo Montoya said:</div><br><blockquote><p><br></p><br><p>You would never have this problem on plarium servers because none of our beacons are defended  haha</p></blockquote>But being he logged out he may of still lost his army if the league came back to get the beacon . ","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1547562936033","editedDate":"0","id":"565179","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565179","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565219/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"Agent Helga, there's no way because i have at leqst 15 instant recalls, and my internet connection was perfetly stable. maybe the game froze for a sec or i don t know. That's not fair for me, i hope i'll get my troops back soon","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547577556913","editedDate":"0","id":"565219","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565323/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"Can i get an answer faster, please? it's happening like the last time. have some respect for your players, we are spending time and money on this game, and we get ignored all the time","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547646423920","editedDate":"0","id":"565323","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565323","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565324/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"i m asking for a refund, nothing more","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547646689163","editedDate":"0","id":"565324","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565324","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_565510/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>As mentioned before, there are no bugs with this feature. We have checked it multiple times.</p><p><span style=\"color: inherit;\">Your units kept moving and the item was not deducted. This means that </span><span style=\"color: inherit;\">the item was not used.</span></p><p><span style=\"color: inherit;\">Since no bugs were involved, I am unable to provide any kind of compensation.</span></p>","userRegistered":"","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1547733220157","editedDate":"0","id":"565510","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565510","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565528/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"it's easy to say there is no bug. I told u i used an instant recall, the attack stopped, i also had over 15 items. so what have i done wrong in this whole situation? I think the right thing to do here is refunding my troops. It s not fair to lose my whole army like this. Yoy know very well how the game is working these days. It freezes all the time, sometimes is impossible to play, and somtimes is just undoing some actions, like deleted raports that appear, and many more. So don t pretend is all fine, and it's just our fault all the time. I hope you'll be fair in this particular situation. ","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547738482073","editedDate":"0","id":"565528","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565528","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565534/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"And maybe we can talk on a chat or something, i think is better, and faster. ","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547739145613","editedDate":"0","id":"565534","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565534","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"I lost my army due a game problem","authorRole":"","contentDraftJs":"","contentHtml":"Hello. i m playing stormfall on facebook, 3 days ago, i've sent an attack to a beacon with a test before. The test arrived, i saw that i won't be able to win the battle so i used an instant recall. The attack actually canceled, i spent 1 more minute in the game, then i closed it. when i logged in aging after a few hours, i found a report with my troops losing the battle in that beacon?(when my troops should have been safe, in the catacombs. There's nothing i could have done. 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Except you say The attack actually canceled.</p><p>check your inventory for this item</p><br><p>Again, the failure of UI has let us down</p><br><p>You would never have this problem on plarium servers because none of our beacons are defended  haha</p>","userRegistered":"1446678596790","userCommentsCount":"349","userName":"Inigo Montoya ","createdDate":"1547499365800","editedDate":"1547499682160","id":"564991","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15491191.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"564991","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_565115/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hi! <span style=\"color: inherit;\">According to the recent investigation, there is no such bug in the game. </span></p><p>2 things could have happened: either you purchased the item and did not apply it in time (the case that INIGO MONTOYA<span style=\"color: inherit;\"> described) or </span><span style=\"color: inherit;\">the request to recall the troops did not reach the server and units kept moving (due to the </span><span style=\"color: inherit;\">unstable internet connection).</span></p>","userRegistered":"","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1547549249353","editedDate":"0","id":"565115","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_565179/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Inigo Montoya said:</div><br><blockquote><p><br></p><br><p>You would never have this problem on plarium servers because none of our beacons are defended  haha</p></blockquote>But being he logged out he may of still lost his army if the league came back to get the beacon . ","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1547562936033","editedDate":"0","id":"565179","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565179","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565219/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"Agent Helga, there's no way because i have at leqst 15 instant recalls, and my internet connection was perfetly stable. maybe the game froze for a sec or i don t know. That's not fair for me, i hope i'll get my troops back soon","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547577556913","editedDate":"0","id":"565219","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565323/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"Can i get an answer faster, please? it's happening like the last time. have some respect for your players, we are spending time and money on this game, and we get ignored all the time","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547646423920","editedDate":"0","id":"565323","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565323","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565324/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"i m asking for a refund, nothing more","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547646689163","editedDate":"0","id":"565324","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565324","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_565510/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>As mentioned before, there are no bugs with this feature. We have checked it multiple times.</p><p><span style=\"color: inherit;\">Your units kept moving and the item was not deducted. This means that </span><span style=\"color: inherit;\">the item was not used.</span></p><p><span style=\"color: inherit;\">Since no bugs were involved, I am unable to provide any kind of compensation.</span></p>","userRegistered":"","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1547733220157","editedDate":"0","id":"565510","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565510","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565528/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"it's easy to say there is no bug. I told u i used an instant recall, the attack stopped, i also had over 15 items. so what have i done wrong in this whole situation? I think the right thing to do here is refunding my troops. It s not fair to lose my whole army like this. Yoy know very well how the game is working these days. It freezes all the time, sometimes is impossible to play, and somtimes is just undoing some actions, like deleted raports that appear, and many more. So don t pretend is all fine, and it's just our fault all the time. I hope you'll be fair in this particular situation. ","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547738482073","editedDate":"0","id":"565528","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565528","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5470330/","commentUrl":"/en/comment/topic_565534/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"And maybe we can talk on a chat or something, i think is better, and faster. ","userRegistered":"","userCommentsCount":"6","userName":"Deleted","createdDate":"1547739145613","editedDate":"0","id":"565534","entityId":"120771","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"565534","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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