Hello, Lord!

The issue is visual and is related only to the icon of the item. The description is specified correctly.

I am fuming at this response.

Plarium takes no ownership for a glaring bug in the game and the consequences. Instead they want to blame the player and pretend that the benefit of the items was received and it clearly wasn't.

It shouldn't take a second for a decent company to acknowledge their mistake and rectify it. Compensation here is just pixels, doesn't even cost money to put right..........

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With regards to it "being my fault"

1. There is a bug in your game that fooled me. That is not my fault

2. You don;t reasonably read the item descriptions each time you purchase thinking they might be mislabeled. You read the descriptions the first time you see the item, then after that you go off the icon having understood what it means. You don't spend time reading descriptions each time.

With regards to "getting the benefit of the items"

You think having all the half hour paragons run for 13hrs mainly whilst I was asleep and then having to go for work gave any benefit to me? It's disgusting you would even argue that.

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In summary, have some decency and do the right thing.

BeastMaster said:

I am fuming at this response.

Plarium takes no ownership for a glaring bug in the game and the consequences. Instead they want to blame the player and pretend that the benefit of the items was received and it clearly wasn't.

It shouldn't take a second for a decent company to acknowledge their mistake and rectify it. Compensation here is just pixels, doesn't even cost money to put right..........

--------------------------------------------------------------------------------

With regards to it "being my fault"

1. There is a bug in your game that fooled me. That is not my fault

2. You don;t reasonably read the item descriptions each time you purchase thinking they might be mislabeled. You read the descriptions the first time you see the item, then after that you go off the icon having understood what it means. You don't spend time reading descriptions each time.

With regards to "getting the benefit of the items"

You think having all the half hour paragons run for 13hrs mainly whilst I was asleep and then having to go for work gave any benefit to me? It's disgusting you would even argue that.

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In summary, have some decency and do the right thing.

Dear Lord!

This is a confirmed visual issue. It will be fixed with the next game update. However, as it has been specified, the reimbursement is not eligible in this case. 

Please note that when you apply the Activators, you receive a window where you are asked to select the number of the items to apply. The icon is specified correctly in this window and the description is correct in both windows. Please read the description to avoid such situations. 

The topic will be closed.