We want to inform you that, due to specific changes this month, the current March Battle Pass will end on March 30 at 23:59 UTC. Because of the time switch in this particular Battle Pass, it lasts one day shorter than usual. Accordingly, for those players who purchased the March Battle Pass, in-game compensation will be provided on April 1.
Please note that the schedules of certain game events and offers may change. We kindly recommend checking the duration of the Battle Passes before purchasing. It will ensure you are certain of the number of event days and can plan your gaming activity accordingly. Thank you for your understanding, and have a terrific game! 💙
But when will it be resolved? April 30th? By now, we should already have some of the benefits that the pass gives... and we have nothing.
Hello Archon. The Support agents are workload, because they have a lot of tickets for the specific issue, as other Plarium games have had this Technical error. Please read your email again.🙂
...et toujours rien à ce jour. Je crois qu'il va falloir faire une croix sur le remboursement. Et sur le jeu!
It's April 9th and still no refund. To think that all it took was activating the pass for those who had paid...
Hello, Archons!
Due to the workload and the high number of requests, the refund process may take a little longer than usual. Please rest assured that our support team will reply as soon as possible. Thanks for being so patient!
Have a great game! 🙏🏻
I received an email finally on April 5th, informing me that I would get a refund, but have seen nothing. I bought my April Battle Pass on April 6, losing 20% of its value due to Plarium screw up, and getting no compensation, and then magically, hours later, got an email informing that Plarium was "giving" me 30 Levellers, which I had already paid for twice!!!!!!! Plarium has not refunded the March 31 Battle Pass, has not given me any compensation, and has made me pay for everything twice to get it. I do have an extra 30 levellers, so in that case I do have what I paid for, although I had to wait and ask repeatedly to get it. Compensation for this colossal mess should be a refund not only of the March 31 Battle Pass, but the April Battle Pass as a recognition of how poorly this was handled.
Yes, but what is fast...? To take the money, it's done in a second, but to give it back...
Still no update on compensation , still no refund for a mess that happened 10 days ago. Unacceptable performance.
Followed all the instructions on the support, no refund, no money, leary about purchasing a new battle pass. It seems that Plarium strikes, fill out the form, follow the instructions and you get nothing. I either want a refund or an elite battle pass that I paid for.
Hello Archon. Would you please inform me if you received a new update to your ticket?
Still no update on compensation , still no refund for a mess that happened 10 days ago. Unacceptable performance.
Hello Archon. Would you please inform me if you received a new update to your ticket? The support started to refanding the players. The Tickets are numerous, but eventually, all who submitted a successful ticket will be refunded.
Yes, but what is fast...? To take the money, it's done in a second, but to give it back...
Hello. Unfortunately, there is no button to click and start refunding the players. The Support has to check the tickets one by one. Hopefully, you will be refunded soon.🙂
I received an email finally on April 5th, informing me that I would get a refund, but have seen nothing. I bought my April Battle Pass on April 6, losing 20% of its value due to Plarium screw up, and getting no compensation, and then magically, hours later, got an email informing that Plarium was "giving" me 30 Levellers, which I had already paid for twice!!!!!!! Plarium has not refunded the March 31 Battle Pass, has not given me any compensation, and has made me pay for everything twice to get it. I do have an extra 30 levellers, so in that case I do have what I paid for, although I had to wait and ask repeatedly to get it. Compensation for this colossal mess should be a refund not only of the March 31 Battle Pass, but the April Battle Pass as a recognition of how poorly this was handled.
I'm a player and I do understand you perfectly. What I really know is that the Support started to refund the players, as a friend got his money back. Please inform us when you get your money back. For all the rest concerns you posted, please mention them under the Supports reply.
