Plarium makes it near impossible to report bugs in their buggy software
Your pinned closed message
https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/
about reporting a bug is no longer correct
The link to reporting a bug in that message
https://plariumsupport.zendesk.com/hc/en-us
no longer leads to a webpage where you can report bugs. All you can do is read. No writing.
Similarly your pages that talk about support have nowhere to report bugs.
W.T.F?
The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.