how to contact support ticket system not working

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how to contact support ticket system not working

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Oct 12, 2016, 21:2510/12/16

how to contact support ticket system not working

I tried to contact the support and used the correct form http://support.plarium.com/desparta/Tickets/Submit/Step1/52, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)

How are you supposed to contact the game support if their ticket system is bugged. lol

Comments

Alyona KolomiitsevaCommunity Manager

Oct 13, 2016, 10:1810/13/16

09/17/15

8278

Gue Deu said:

I tried to contact the support and used the correct form http://support.plarium.com/desparta/Tickets/Submit/Step1/52, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)

How are you supposed to contact the game support if their ticket system is bugged. lol

Please try submitting a ticket with your coordinates or copy the game ID from the game guide.

\Wheezer/

Dec 3, 2020, 13:4712/03/20

09/19/19

I tried to contact support and it never lets me.

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(btw the english page auto redirects to the german version (maybe because my game is set to german)</span></p><span style=\"color: inherit;\"><br></span><p>How are you supposed to contact the game support if their ticket system is bugged. lol</p>","createdDate":"1476307500000","folderId":"516","id":"30351","authorId":"107068","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3534","commentsCount":"2","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/sparta-war-of-empires/516_archive/30351_how-to-contact-support-ticket-system-not-working/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_192935/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Gue Deu said:</div><br><blockquote><p>I tried to contact the support and used the correct form <a href=\"http://support.plarium.com/desparta/Tickets/Submit/Step1/52\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/desparta/Tickets/Submit/Step1/52</a><span style=\"color: inherit;\">, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)</span></p><span style=\"color: inherit;\"><br></span><p>How are you supposed to contact the game support if their ticket system is bugged. lol</p></blockquote>Please try submitting a ticket with your coordinates or copy the game ID from the game guide.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1476353929477","editedDate":"0","id":"192935","entityId":"30351","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"192935","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9662609/","commentUrl":"/en/comment/topic_827962/"},"strings":{"userRole":"","userId":"9662609","contentDraftJs":"{\"blocks\":[{\"key\":\"al2ct\",\"text\":\"I tried to contact support and it never lets me.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1568854325367","userCommentsCount":"1","userName":"\\Wheezer/","createdDate":"1607003221673","editedDate":"0","id":"827962","entityId":"30351","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"827962","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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(btw the english page auto redirects to the german version (maybe because my game is set to german)</span></p><span style=\"color: inherit;\"><br></span><p>How are you supposed to contact the game support if their ticket system is bugged. lol</p>","createdDate":"1476307500000","folderId":"516","id":"30351","authorId":"107068","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3534","commentsCount":"2","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/sparta-war-of-empires/516_archive/30351_how-to-contact-support-ticket-system-not-working/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_192935/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Gue Deu said:</div><br><blockquote><p>I tried to contact the support and used the correct form <a href=\"http://support.plarium.com/desparta/Tickets/Submit/Step1/52\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/desparta/Tickets/Submit/Step1/52</a><span style=\"color: inherit;\">, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)</span></p><span style=\"color: inherit;\"><br></span><p>How are you supposed to contact the game support if their ticket system is bugged. lol</p></blockquote>Please try submitting a ticket with your coordinates or copy the game ID from the game guide.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1476353929477","editedDate":"0","id":"192935","entityId":"30351","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"192935","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9662609/","commentUrl":"/en/comment/topic_827962/"},"strings":{"userRole":"","userId":"9662609","contentDraftJs":"{\"blocks\":[{\"key\":\"al2ct\",\"text\":\"I tried to contact support and it never lets me.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1568854325367","userCommentsCount":"1","userName":"\\Wheezer/","createdDate":"1607003221673","editedDate":"0","id":"827962","entityId":"30351","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"827962","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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