Sep 4, 2016, 05:2609/04/16
06/22/16
5
Xenia quest not completing.
I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?
Xenia quest not completing.
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Sep 4, 2016, 05:4309/04/16
08/03/15
505
Greetings Archon !
Are you sure your friend registered via your link?Can you see him in your friend list or xenia building?
Sep 6, 2016, 17:3209/06/16
05/05/16
67
gmellis625 said:
I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?i have the exact same problem. I can not see him in the xenia building.
Alyona KolomiitsevaCommunity Manager
Sep 7, 2016, 10:3809/07/16
09/17/15
8278
jrturbo6one said:
gmellis625 said:
I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?i have the exact same problem. I can not see him in the xenia building.
Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.
Please follow this link and submit a ticket: plrm.me/Support_Plarium.
Sep 7, 2016, 17:5609/07/16
05/05/16
67
What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.
Alyona KolomiitsevaCommunity Manager
Sep 8, 2016, 11:0309/08/16
09/17/15
8278
jrturbo6one said:
What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.
Sep 8, 2016, 14:1309/08/16
06/22/16
5
Alyona Kolomiitseva said:
jrturbo6one said:
What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.
First, the "link" you provided isn't a link. I can copy and paste, but it isn't linked to anything.
Second, when I went to the support page I can't find anyplace to submit my question. I can search for questions, but that doesn't do me any good. There should be some means of contacting Plarium directly. Where is that?
Sep 8, 2016, 20:0709/08/16
05/05/16
67
gmellis625 said:
Alyona Kolomiitseva said:
jrturbo6one said:
What a run around. The support page direct you here for those kind of issues smh. If it was for making a purchase they would be on it quick.Unfortunately, players on Forum can't help you to understand why you can't see your Friend in the Hall of Xenia. If you're sure he joined our game by your link, then contact Support.First, the "link" you provided isn't a link. I can copy and paste, but it isn't linked to anything.
Second, when I went to the support page I can't find anyplace to submit my question. I can search for questions, but that doesn't do me any good. There should be some means of contacting Plarium directly. Where is that?
^ This.
You go to that support page and nowhere does it allow you to contact them about it.It tells you to ask in the Forum, Knowledgebase, WIKI or Twitter. if you click on the contact us link you find nothing to be able to address the issue. If you click on Gameplay it tells you directly they will not help you.My closest option was to create a bug report, which I did but alas no reply.
Sep 8, 2016, 22:1609/08/16
11/26/14
113
gmellis625 said:
I invited a friend, he joined, but my Xenia quest still shows as incomplete. How do I fix it?Your friend has to use the link provided by plarium through the xenia with a new account. It does work , but obviously your friend did not use the proper link. if it isn't working.
Alyona KolomiitsevaCommunity Manager
Sep 9, 2016, 08:4109/09/16
09/17/15
8278
guys, it's not a gameplay issue. Gameplay questions are like " Where do I get Denarii?" or "How many Walls I can build?", etc.
Mark this issue as a bug. Our Support Team doesn't accept Gameplay tickets.Sep 20, 2016, 04:0209/20/16
05/05/16
67
They still haven't replied to my bug report, smh.
Alyona KolomiitsevaCommunity Manager
Sep 20, 2016, 11:0209/20/16
09/17/15
8278
jrturbo6one said:
They still haven't replied to my bug report, smh.Can you give me your ticket ID? I'll look into it.
Sep 27, 2016, 19:0409/27/16
05/05/16
67
Alyona Kolomiitseva said:
where do I find/get my ticket ID? because as of today I still have not received a resolution on this not even a reply.jrturbo6one said:They still haven't replied to my bug report, smh.Can you give me your ticket ID? I'll look into it.
Sep 28, 2016, 02:2809/28/16
05/05/16
67
I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.
Alyona KolomiitsevaCommunity Manager
Sep 28, 2016, 07:5509/28/16
09/17/15
8278
jrturbo6one said:
It should be on your email. Check the Spam folder also.Alyona Kolomiitseva said:where do I find/get my ticket ID? because as of today I still have not received a resolution on this not even a reply.jrturbo6one said:They still haven't replied to my bug report, smh.Can you give me your ticket ID? I'll look into it.
Alyona KolomiitsevaCommunity Manager
Sep 28, 2016, 07:5609/28/16
09/17/15
8278
jrturbo6one said:
I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.That is odd
Oct 1, 2016, 22:1910/01/16
05/05/16
67
Alyona Kolomiitseva said:
jrturbo6one said:
I sent a new report and they responded so maybe the other one got lost in the shuffle. any ways, they gave my friend the rewards instead of me. hahaha i was the one who invited him. Oh well, at least he got something.That is odd
My mistake my friend was looking at the email where I invited him. to this day no resolution.
Here is a copy of the second bug report I made where they received it: https://gyazo.com/49e6e59c86196de8735e6885406cfd82
Oct 1, 2016, 22:2110/01/16
05/05/16
67
I no longer have the first bug report I sent but it was over a month ago now.
Any help would be appreciated.
Alyona KolomiitsevaCommunity Manager
Oct 3, 2016, 11:0810/03/16
09/17/15
8278
jrturbo6one said:
If it was a duplicate issue which has already been answered before, then it was closed.I no longer have the first bug report I sent but it was over a month ago now.
Any help would be appreciated.
Oct 6, 2016, 02:2010/06/16
05/05/16
67
Alyona Kolomiitseva said:
Not 100% sure I sent the first bug report correctly. Could be why I can't find the first report. Either way, there has been no resolution to the issues or even a reply.jrturbo6one said:If it was a duplicate issue which has already been answered before, then it was closed.I no longer have the first bug report I sent but it was over a month ago now.
Any help would be appreciated.
Alyona KolomiitsevaCommunity Manager
Oct 6, 2016, 08:5110/06/16
09/17/15
8278
jrturbo6one said:
Not 100% sure I sent the first bug report correctly. Could be why I can't find the first report. Either way, there has been no resolution to the issues or even a reply.
Too bad you don't have a ticket ID for the 1st one. I can't track it without ID.
But if it was a bug report, it has been passed to devs. So no worries. As soon as they have time, they will fix your issue.
