Hello, Archon!

Please note that all players will be switched to the new game engine in the near future. 

Good news Agent Pavel... The crew is working hard to fix the bilge pumps... The ship is 90% under water BUT dont worry, soon the people in the life boats will be forced back on board so we can all drown together...

Please define working hard ?  As after 6 years of waiting for your so-called "developers" to fix all the never ending issues with this game it now runs even slower and worse than it ever has costing us players ever more in lost resources, units, coa mission and event points/rewards, experience points, wasted raids and missed opportunities, money and our time. And that is only IF we can actually play the game!

Hello, Archon!

Please note that all players will be switched to the new game engine in the near future. 

Our developers are working hard to make the game better. Please check this post. 

kaiser, they dont care

its like the 3 monkeys, "see no evil, hear no evil, speak no evil"

they dont see the problems, they dont listen to the players and most the times the communication is useless

Dear Archons.

We report all bugs to the devs, but not all of them can be fixed within one game update. Some issues have major priority, they are fixed first. The others need more time to release a solution. Meanwhile, the most important task for the developers at the moment is to improve the game performance. 

agent pavel, the other day i spent 3 hours trying to get listened by you, about a problem that affected all beta players. 

the problem is that everytime something goes wrong, we are not listened, we are ignored and only because we come again and again and again and prove you all the time wrong, we are listened...

no wonder why people dont care to come to forum and prefer to leave game...

and the ones that we come, we get frustrated and very tired with how we are treated when we come to help.... 

please sort out your bug reporting procedure. when the game crashes you pop up a copy-submit to support screen which when selected tells us that there is a change and reports should be submitted on the forum - surprise that the forum tells us to submit a ticket - with a message to send to forum etc

In short sort it out, in the absence of anywhere to post a crash here it is

USER INFO:

uid 7330 / pp5472600 / The Glorious Valley / segment00

HEADERS:

client-ver:595,server-method:BlackMarket.ActivateItem,locale-name:en-US,client-type:WebGL,signin-session:20180622082538.20180625174648.50791,signin-userId:pp5472600,signin-authKey:f28f489fd7748bba154b50ee5a791f09bd44ed99d75dfe5e0eb0162a399f3634a3884b013488cf40733db2e21b4de6a965040bba853260182ba0950606243e40,signin-authSeed:kX9bnkEua/3rRzbJjuW37uZXLb1KwG2DIMJK0LLOYRY0pfpjuSbDb1Ziz80TRW+QGvztbczul4CNR1IEYD0B6l7kj0oKya0J54h8xws+ReA=,sign-code:f3db89758ba34c3af64e06a1ebe65e84

POST DATA:

{"o":{"i":2600,"l":0,"c":4},"r":102506,"t":1529951297623,"q":[46,72,123,169,3596,5176,5754,9602,9706,9734,9736,9737,9738,9739,9740,9741,9742,9743,9744,9757,9800,9815,9816,9817,9818,9819,9820,9821,9822,9824,9827,9828,9833,9835,9735],"km":10389,"l":-1,"tl":-1,"rl":-1,"al":-1,"c":0,"f":0,"x":0,"u":1529948808847,"g":2488776,"j":0,"v":0,"an":1516675316440,"sm":[]}

MESSAGE:

[GameCommand] Unknown Error

2018-06-25 18:28:23 UTC (server)

v595 pp5472600

Please log in again or restart the application.

Quazilli said:

please sort out your bug reporting procedure. when the game crashes you pop up a copy-submit to support screen which when selected tells us that there is a change and reports should be submitted on the forum - surprise that the forum tells us to submit a ticket - with a message to send to forum etc

In short sort it out, in the absence of anywhere to post a crash here it is

USER INFO:

uid 7330 / pp5472600 / The Glorious Valley / segment00

HEADERS:

client-ver:595,server-method:BlackMarket.ActivateItem,locale-name:en-US,client-type:WebGL,signin-session:20180622082538.20180625174648.50791,signin-userId:pp5472600,signin-authKey:f28f489fd7748bba154b50ee5a791f09bd44ed99d75dfe5e0eb0162a399f3634a3884b013488cf40733db2e21b4de6a965040bba853260182ba0950606243e40,signin-authSeed:kX9bnkEua/3rRzbJjuW37uZXLb1KwG2DIMJK0LLOYRY0pfpjuSbDb1Ziz80TRW+QGvztbczul4CNR1IEYD0B6l7kj0oKya0J54h8xws+ReA=,sign-code:f3db89758ba34c3af64e06a1ebe65e84

POST DATA:

{"o":{"i":2600,"l":0,"c":4},"r":102506,"t":1529951297623,"q":[46,72,123,169,3596,5176,5754,9602,9706,9734,9736,9737,9738,9739,9740,9741,9742,9743,9744,9757,9800,9815,9816,9817,9818,9819,9820,9821,9822,9824,9827,9828,9833,9835,9735],"km":10389,"l":-1,"tl":-1,"rl":-1,"al":-1,"c":0,"f":0,"x":0,"u":1529948808847,"g":2488776,"j":0,"v":0,"an":1516675316440,"sm":[]}

MESSAGE:

[GameCommand] Unknown Error

2018-06-25 18:28:23 UTC (server)

v595 pp5472600

Please log in again or restart the application.

Could you please describe your steps in the game before receiving the error? 

Agent Pavel said:

Dear Archons.

We report all bugs to the devs, but not all of them can be fixed within one game update. Some issues have major priority, they are fixed first. The others need more time to release a solution. Meanwhile, the most important task for the developers at the moment is to improve the game performance. 

sry im now for more then 4 weeks on the new engine and like i see you didnt fix 1 bug and i ask me like many others do you want to fix the bugs or not? so it would be a nice move if you start fixing the bugs yesterday or you move all players back to old engine and then you fix the bugs. when the bugs are fixed you can move all players back to the new engine.

kaisersouzey said:

Agent Pavel said:

Dear Archons.

We report all bugs to the devs, but not all of them can be fixed within one game update. Some issues have major priority, they are fixed first. The others need more time to release a solution. Meanwhile, the most important task for the developers at the moment is to improve the game performance. 

sry im now for more then 4 weeks on the new engine and like i see you didnt fix 1 bug and i ask me like many others do you want to fix the bugs or not? so it would be a nice move if you start fixing the bugs yesterday or you move all players back to old engine and then you fix the bugs. when the bugs are fixed you can move all players back to the new engine.

Please refer to this post. If possible, try installing Plarium Games app to play the game.