Just a suggestion, many of us use skype to communicate or discord whatever, plarium have a built in messaging system but its not quite good enough to be useful for everyone.  With all the clicking and the alts its quite common players wont see an incoming raid or calls for help. 

I feel the inbuilt messaging has potential done the hard workjust needs to be made easier to access and possibly so can leave it logged into a players main account?

Im aware can do that on this forum but its a little window and tbh not really practical maybe that could be made better? 

Just a thought.