Violation of Game - Support Ticket No.523497

I am writing to you as a desperate last measure via the forum, as I do not want this as a post (and am sure you don't either).

Late July, early August, a player was banned from the game following the information I provided. However, contrary to your own rules of the game, this player came back recently and started over again with his accounts. We counted well over 100 of them. A handful, maybe 15, are of a useful player level, the others just very low level 2-5, which are used for the spamming raids/messages/friend requests.

I had to gather all this information together a second time (which should already have been on your system) which is not easy when being under fire by these continual spamming raids which brings my game almost to a standstill. The co-ordinates are exactly the same as I provided previously, although the names have been changed on many.

This player still continues - a few of his higher level accounts have gone inactive, but not the multitude of spamming accounts. You will see in the screenshots I provided that this player is very IT savvy, probably works in NOC, but looks like for a national network in Brazil. No wonder he bragged he could use 6 screens at a time to play.

The ony improvement since my first ticket is that he is not filling regional chat with his highly obscene messages. I cannot filter out his messages from my mailbox, as I assume being a Polemarch or a Hegemon, the game does not allow it. Therefore, I lose many messages which I have read but not had time to respond to. I have heard from someone that it would be impossible to ban this type of player (not sure of the reasons but it was someone on the technical side of IT).

I am still waiting for the courtesy of an acknowledgement, at least, from you from the information I sent. I have not been playing for the past few days while waiting and, if I don't get some type of response so that I know how things stand, I will be leaving the game permanently, which is quite sad, as I have made many friends in the years I have been playing, even though I have already lost so many of them.

My email address is caronwyn@outlookcom, and my player name is Bernice. You will have all the other information you need about me from the ticket number given above.

I look forward to hearing from you, but soon.