Unable To Purchase Game Packages

Another member stated that if you are in the United States and are trying to make a purchase, the issue could be that Plarium is in the Ukraine and banks are blocking payment.

UPDATE: I checked my account settings and made sure my country was set to US as did other players-still unable to make purchase

Any insight into this issue would be helpful.

Thank you and hope everyone is safe and well.

Respectfully,

Meritus

Comments

KitanaCommunity Manager

Apr 13, 2022, 14:2804/13/22

02/04/22

202

Archon, I have forwarded your information to our developers. I'd like to assure you that they are currently working to fix it. Thank you for your patience!

Meritus©

Apr 21, 2022, 15:5104/21/22

01/10/16

220

UPDATE-4/21/2022

I was able to make three purchases on 4/9/2022. They were small purchases in the $19.00 range.

Since that day, I have tried to make several purchases. Clicking on any package does not produce the purchase screen.

DISCLAIMER INFORMATION:

I am an American.

I disagree with the Russian invasion of Ukraine (using the word "disagree" is the most "mild" response to use on this forum).

Using any other words to describe what is going on in the Ukraine would result in being banned from the forums.

Best Wishes & Respect To All,

Meritus

Meritus©

Apr 22, 2022, 12:4804/22/22

01/10/16

220

Please turn on "Purchase" functionality on my city.

I wish to purchase the available packages today.

Thank you.

Katerina Maurogenous

Apr 24, 2022, 06:0004/24/22

01/31/18

601

Meritus©

Please turn on "Purchase" functionality on my city.

I wish to purchase the available packages today.

Thank you.

Hello Meritus. I have already replied to you to your other post. I'm really sorry for this inconvenience. Please try to reboot your PC and clear your Plarium Play Cache, as it helped other players to do the purchases they want. It is a known issue and isn't the players' fault for sure.

Meritus©

Apr 24, 2022, 15:4004/24/22

01/10/16

220

Issue resolved with several re-boots of PC as well as clearing cache within the app itself under settings.

You need to perform the action several times.

Karl Curston

Apr 28, 2022, 02:3204/28/22

02/14/18

550

Meritus©

Issue resolved with several re-boots of PC as well as clearing cache within the app itself under settings.

You need to perform the action several times.

Thank you for your feedback. The team is currently working on purchase issues.

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So we all closed out of the game, and re-started. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1h1g3\",\"text\":\"We each tried to purchase a different package, but could not.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3non8\",\"text\":\"Someone suggested we use Pay Pal-I Tried that-still unable to make a purchase. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cah20\",\"text\":\"Another member stated that if you are in the United States and are trying to make a purchase, the issue could be that Plarium is in the Ukraine and banks are blocking payment.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7138s\",\"text\":\"UPDATE: I checked my account settings and made sure my country was set to US as did other players-still unable to make purchase\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9t53h\",\"text\":\"Any insight into this issue would be helpful. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e2o3o\",\"text\":\"Thank you and hope everyone is safe and well.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"6eo8\",\"text\":\"Respectfully,\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"f1ksn\",\"text\":\"Meritus\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","createdDate":"1649426008590","folderId":"128","id":"615915","authorId":"1005822","authorRegistered":"1452390540963","authorName":"Meritus©","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/17611745.jpeg?v=1514267211"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"12","commentsCount":"6","likesCount":"0","authorCommentsCount":"220","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/sparta-war-of-empires/128_game-discussion/615915_unable-to-purchase-game-packages/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/10824557/","commentUrl":"/en/comment/topic_1561569/"},"strings":{"userRole":"Community Manager","userId":"10824557","contentDraftJs":"{\"blocks\":[{\"key\":\"cjv8t\",\"text\":\"Archon, I have forwarded your information to our developers. I'd like to assure you that they are currently working to fix it. Thank you for your patience!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1643967641283","userCommentsCount":"202","userName":"Kitana","createdDate":"1649860105000","editedDate":"0","id":"1561569","entityId":"615915","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1561569","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1005822/","commentUrl":"/en/comment/topic_1563027/"},"strings":{"userRole":"","userId":"1005822","contentDraftJs":"{\"blocks\":[{\"key\":\"3lcgr\",\"text\":\"UPDATE-4/21/2022\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1bjag\",\"text\":\"I was able to make three purchases on 4/9/2022. They were small purchases in the $19.00 range.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"29cs3\",\"text\":\"Since that day, I have tried to make several purchases. Clicking on any package does not produce the purchase screen.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7vsh2\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9nnsp\",\"text\":\"DISCLAIMER INFORMATION:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":23,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":23,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"5peq\",\"text\":\"I am an American.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c72ei\",\"text\":\"I disagree with the Russian invasion of Ukraine (using the word \\\"disagree\\\" is the most \\\"mild\\\" response to use on this forum).\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"6nrds\",\"text\":\" Using any other words to describe what is going on in the Ukraine would result in being banned from the forums.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":7,\"length\":15,\"style\":\"BOLD\"},{\"offset\":7,\"length\":15,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"doha3\",\"text\":\"Best Wishes & Respect To All,\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dar1j\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9ihma\",\"text\":\"Meritus\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1452390540963","userCommentsCount":"220","userName":"Meritus©","createdDate":"1650556307080","editedDate":"0","id":"1563027","entityId":"615915","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/17611745.jpeg?v=1514267211"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1563027","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1005822/","commentUrl":"/en/comment/topic_1563180/"},"strings":{"userRole":"","userId":"1005822","contentDraftJs":"{\"blocks\":[{\"key\":\"br7re\",\"text\":\"Please turn on \\\"Purchase\\\" functionality on my city.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"45u2u\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bgu5i\",\"text\":\"I wish to purchase the available packages today.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cvpjm\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"d65i8\",\"text\":\"Thank you.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1452390540963","userCommentsCount":"220","userName":"Meritus©","createdDate":"1650631684833","editedDate":"0","id":"1563180","entityId":"615915","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/17611745.jpeg?v=1514267211"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1563180","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1905984/","commentUrl":"/en/comment/topic_1563475/"},"strings":{"userRole":"","userId":"1905984","contentDraftJs":"{\"blocks\":[{\"key\":\"79glo\",\"text\":\"Hello Meritus. I have already replied to you to your other post. I'm really sorry for this inconvenience. Please try to reboot your PC and clear your Plarium Play Cache, as it helped other players to do the purchases they want. It is a known issue and isn't the players' fault for sure. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1517416550537","userCommentsCount":"601","userName":"Katerina Maurogenous","createdDate":"1650780010357","editedDate":"0","id":"1563475","entityId":"615915","likesCount":"0","quotedId":"1563180","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/37680293.jpeg?v=1697144661"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1563475","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/1005822/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"br7re\",\"text\":\"Please turn on \\\"Purchase\\\" functionality on my city.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"45u2u\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bgu5i\",\"text\":\"I wish to purchase the available packages today.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"cvpjm\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"d65i8\",\"text\":\"Thank you.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"Meritus©"},"images":{},"template_options":{"compositeId":"1563180"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/1005822/","commentUrl":"/en/comment/topic_1563523/"},"strings":{"userRole":"","userId":"1005822","contentDraftJs":"{\"blocks\":[{\"key\":\"8dal5\",\"text\":\"Issue resolved with several re-boots of PC as well as clearing cache within the app itself under settings.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5itu2\",\"text\":\"You need to perform the action several times.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1452390540963","userCommentsCount":"220","userName":"Meritus©","createdDate":"1650814857057","editedDate":"0","id":"1563523","entityId":"615915","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/17611745.jpeg?v=1514267211"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1563523","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1921314/","commentUrl":"/en/comment/topic_1564003/"},"strings":{"userRole":"","userId":"1921314","contentDraftJs":"{\"blocks\":[{\"key\":\"682lr\",\"text\":\"Thank you for your feedback. 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