Thank you for asking, Daria. I just recognized that you joined only several months ago, and as such, could be unaware of some of our history.
Fair deal is when partners, Plarium and I, are satifying each other's expectatins. Plarium provides me, as a players, with good oportunities to enjoy my experince. That includes reasonable compensation for the losses resulted from a glitch in the system. When/if I see how fair and friendy the game provider is - then, and only then, I would be willing to open my wallet.
To me, most irritating is when the Support is refusing to help, aollegedly because I didn't supply my complaint with screenshots. How can I document the glitch, unless I knew it advance it will heppen at the particular moment? Why not to give me a bwenefit of the doubt after 8 years of sayin "NO"? But even if I priovecded all the proof and they admit the failure on their end, they would say there is no mechanism of compensation. What? After that many years, having all the software in their posssession, they cannot do that?
That is what I consider breach of trust. And that is pretty discouraging. So, I stopped communicating with Support a while ago, as it had been a waste of time and accumulation of negative emtions. Case in point: as you see above, vanesamei offered me a prize: 5k drachmas. She suggested that I send her a message. When I tried to do so several times, the system every time notified me in red that I was banned from messaging. I forced myself to connect with Support regarding that ban. April 7, I got an auto reply. Responded. No human being followed up.
Moreover, prior to Thursday, April 13, I had close to 44k hard-earned Drachmas. I was trying to collect 45k, so then to be able to get 30% back. And then, all of a sudden, that stash dropped by 5k (38.9 k left). Looks like instead of adding 5k, I was robbed. That is what I consider unfair deal. And that is turning me and many others off. I can give you many more examples of Plarium internal policies ruining players' trust.