about certain user.... sometimes is good to see how a player answer is forums.... when her/his mission is only to stir up and molest users.... dont let that kind of user do it... its people that want to be noted one way or another, the best way when there is nothing of interest in that post/player, is to ignore it if it is of no value to you ( i don't need to say who... )
I hope fortress your problem of bans get solved, in another game where i was part of the moderation team, we were able to check with logs all the things you said and sort things up, but plarium is plarium...
plarium makes things without thinking so there is no logic in their steps....
1. technical support is in forum, so they can/should not really ban a player not giving that player the option of support... specially when this players were ban with no approach or note saying why they were banned... as i was told moderation team SHOULD ALWAYS DO.
2. messaging, forum messaging was independent so coma and mods were able to communicate, but plarium being so intelligent, decided to make it general, so lots of s e x spam in messaging leaving the oly option to block to only friends, results? moderation team and coma can not communicate with users ... is it users fault? NO, it is plariums fault, so ask plarium to solve this problem so you can communicate with users