Hello, Alroy. I asked to check the server and it seems to be working at the moment, the latency you mention could not be recreated. Please check this article, the advice there might help:
https://plariumsupport.zendesk.com/hc/en-us/articles/115000744629-Ultimate-Loading-Troubleshoot
i am unable to login and play the game since a couple of minutes now, it works for 3 to 5 minutes and stops again :/ https://prnt.sc/iveal3
even if it loads up the game doesnt work, blank chat https://prnt.sc/ive9wq
messages not opening at all https://prnt.sc/ive9le
and everytime you want to complete an action, this numerous times https://prnt.sc/ive9eq
The Punisher said:
i am unable to login and play the game since a couple of minutes now, it works for 3 to 5 minutes and stops again :/ https://prnt.sc/iveal3
even if it loads up the game doesnt work, blank chat https://prnt.sc/ive9wq
messages not opening at all https://prnt.sc/ive9le
and everytime you want to complete an action, this numerous times https://prnt.sc/ive9eq
I have had this problem too and have had to restart the game several times. It is annoying as you can be caught out in raids and lose everything.
Hey, guys. I will be investigating and checking if there are more reports like this. In the meanwhile could you let me know if the problem has been resolved for you?oh how about compensate those guys and also have an team wich resolve that kind of problems over the wek-end ..or at least restart youre servers before go week-end to not have anymore lags problems because youre internet provider over week-end
This is not good! Checked your account, not quite sure what might be causing this. You do have plenty of decor and a relative large Troop recruitment queue, but if it has not caused any problem before, there must be something else. Have you put considerably more Troops to be built on Friday?
There are also these two articles that will be useful:
1) General lag/latency/loading issue troubleshooting.
If the first article does not help, please make a .har file as the second one describes and send it to Support in a request with a detailed description of the problem:
https://plariumsupport.zendesk.com/hc/en-us/requests/new
actually now the only problem is it gets stuck at 82% , it does work after few minutes , but yeah thats the only thing as of now , the other things i mentioned above is soughted out ,
and in between while am playing anytime it can stop and show ''error ocurred''
few weeks ago i sent all offence to a pantheon , it stopped working 5 minutes before my siege landed...good thing it started working 30 seconds before my siege landed so i could recall my remainings back safely ...so this is kinda risky
i can give screenshots ,
with time , lol , because it happens often , i can log in after a while though , then it works fine
just gets stuck at 82% for a while , i dont know if its the game or my browser that isnt logging in , anyways will check what to do , apart from that all is well!
have a good day and remember to have fun folks! use your troops and dont form a parade!
punisher-