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boosts to speed up production of troops

boosts to speed up production of troops

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Dec 18, 2017, 21:1912/18/17
12/29/14
104

boosts to speed up production of troops

Hello I used boosts to speed up production of troops and the troops were not produced. I used 100s of boosts and am left deflated, was going to use them for the persians on this tournament.
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Dec 19, 2017, 09:3412/19/17
Dec 19, 2017, 09:34(edited)
06/13/15
1408

Hello Archon !

The troops have not been produced, but are they still in your production line ? Have you lost the boosts ?

Dec 19, 2017, 12:3512/19/17
12/29/14
104

Hi there Bill


and thanks for quick response, yes the troops were not produced and I lost the boosts. I have done this before and it was perfectly OK, just seemed to produce the next batch of 10s as I was boosting phalanx and cavalry only and went no further onto the next batch of 10s and beyond. Really annoying and deceiving as I had done this before successfully and ended up with my 100+day queues being reduced with the troops produced.
Agent HelgaTechnical Support
Dec 20, 2017, 16:4612/20/17
05/13/15
1258

Hello!

There is a bug with the training queue while Phylarch Bonuses are activated. This causes various situations, like too many boosts being applied, training queue countdown going minus and the error “Choose a different number of Units” while sending troops to the Acropolis. 


This bug is being fixed right now. We will keep you updated on here.


Thank you for your patience!
Dec 21, 2017, 22:0512/21/17
12/29/14
104
does this mean when this is fixed I get my boosts returned to me?
Agent HelenTechnical Support
Dec 22, 2017, 13:2112/22/17
Dec 29, 2017, 14:06(edited)
10/24/17
795

Hi everyone!

After the previous update there was an issue with unit training time in the training queue. Unit Training Speed Phylarch Bonus and items Cavalry and/or PhalanxTraining Speed Boost +25%/+50% didn’t affect the total time in the training queue. Therefore, if a player used boosts, they reduced total training time without aforementioned bonuses.

We are glad to announce that the issue has been fixed and all bonuses work well now.

We apologize for any inconveniences caused by this problem.

If you lost boosts or Training Speed items because of this issue, please contact us via this form. We will carefully check our game logs and consider compensations. 

NB: The form will be open for 7 days.


UPDATED: The form was closed on 29.12.2017 at 14.00 UTC. All players who wrote us received their compensations. Thanks everyone for your patience and understanding!