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There's something wrong with the galleys

There's something wrong with the galleys

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Jul 19, 2017, 14:2307/19/17
05/13/15
513

There's something wrong with the galleys

About a week ago, I sent 50k resources to 1 of my friend but when I checked the travelling galleys, they only have about 19k. I didn't notice it immediately until it's too late to cancel. I just let it passed thinking that maybe I just made a mistake. Then just now, I'm absolutely sure that I sent 25k to another friend but when I checked the report, she only received 18k. 

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Jul 19, 2017, 14:2607/19/17
05/13/15
513

I just had a thought that it would be fun if we can put a hole to our enemy's galleys.. LoL 

Looks like someone already used that strategy against me.
Alyona KolomiitsevaCommunity Manager
Jul 20, 2017, 10:2507/20/17
Jul 20, 2017, 10:25(edited)
09/17/15
8278

Wy San Luis said:


I just had a thought that it would be fun if we can put a hole to our enemy's galleys.. LoL 

Looks like someone already used that strategy against me.

Hi! I haven't heard of such bugs before. Are you sure you didn't send Rss to your friends earlier within a 7-days period?

Jul 20, 2017, 12:2007/20/17
05/13/15
513

On the case of my first friend I'm sure I didn't.

Now that I checked the report for my second friend it shows that I sent another 18k earlier. It means It happened twice in a row for the same person because I only send either 25k or 50k so that I can easily track if I already hit the limit.

I asked around if the same thing happened to them but only 1 person said she experienced the same.

Alyona KolomiitsevaCommunity Manager
Jul 21, 2017, 08:4607/21/17
09/17/15
8278
Wy San Luis said:

On the case of my first friend I'm sure I didn't.

Now that I checked the report for my second friend it shows that I sent another 18k earlier. It means It happened twice in a row for the same person because I only send either 25k or 50k so that I can easily track if I already hit the limit.

I asked around if the same thing happened to them but only 1 person said she experienced the same.

I could not reproduce this issue on my test account. So I would suggest contacting Support about this case. they will check the game long and find the reason why it happened to you.
Jul 27, 2017, 22:2207/27/17
12/25/15
11

this happend to me too. it shows you 50k are ready to send But actually less resources are sent. this can happen if your friend got resources from another player at the same day. and it happens if two players send rss at the same time to the same address.

Alyona KolomiitsevaCommunity Manager
Jul 28, 2017, 09:1607/28/17
09/17/15
8278
naffets.sr said:

this happend to me too. it shows you 50k are ready to send But actually less resources are sent. this can happen if your friend got resources from another player at the same day. and it happens if two players send rss at the same time to the same address.

Have you informed our Support about it? :)
Jul 28, 2017, 18:0507/28/17
12/25/15
11

Alyona Kolomiitseva said:


naffets.sr said:


this happend to me too. it shows you 50k are ready to send But actually less resources are sent. this can happen if your friend got resources from another player at the same day. and it happens if two players send rss at the same time to the same address.

Have you informed our Support about it? :)

Hi, Alyona

no i did not.

Alyona KolomiitsevaCommunity Manager
Jul 31, 2017, 09:3307/31/17
09/17/15
8278

naffets.sr said:


Alyona Kolomiitseva said:


naffets.sr said:


this happend to me too. it shows you 50k are ready to send But actually less resources are sent. this can happen if your friend got resources from another player at the same day. and it happens if two players send rss at the same time to the same address.

Have you informed our Support about it? :)

Hi, Alyona

no i did not.

I guess you should: https://plariumsupport.zendesk.com/hc/en-us/requests/new They will check what happened, and if there's a bug, they will reproduce it and pass to devs :)

Jul 31, 2017, 22:2707/31/17
12/25/15
11

Alyona Kolomiitseva said:


naffets.sr said:


Alyona Kolomiitseva said:


naffets.sr said:


this happend to me too. it shows you 50k are ready to send But actually less resources are sent. this can happen if your friend got resources from another player at the same day. and it happens if two players send rss at the same time to the same address.

Have you informed our Support about it? :)

Hi, Alyona

no i did not.

I guess you should: https://plariumsupport.zendesk.com/hc/en-us/requests/new They will check what happened, and if there's a bug, they will reproduce it and pass to devs :)

It´s done. Support is informed ;)

Alyona KolomiitsevaCommunity Manager
Aug 1, 2017, 09:4008/01/17
09/17/15
8278
naffets.sr said:


It´s done. Support is informed ;)

Great! :) I hope you'll get your issue solved soon ;)