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Jan 4, 2021, 00:5301/04/21
12/17/20
0

my game

my game is not on the good name and wont open its stop at 99%

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13
Comments
4
Comments
NancyAdmin
Jan 6, 2021, 14:5701/06/21
07/09/19
1870

Does this issue still persist? 

Jan 9, 2021, 22:5601/09/21
12/17/20
5

i got the good name now but its a black page now for over 3 days

Jan 10, 2021, 03:4201/10/21
12/17/20
5
Nancy

Does this issue still persist? 

Ihave a black page,I did everuthing Plarium tol me to do and now BLACK

NancyAdmin
Jan 15, 2021, 13:3001/15/21
07/09/19
1870
Roger L Ecuyer

Ihave a black page,I did everuthing Plarium tol me to do and now BLACK

You may need to reinstall Plarium Play. Uninstall it, download a fresh copy, reinstall, and log  in with your Plarium ID.

If the issue persists, please find the "pp_log.txt" file and send it to our Support team. You should find that file at this address:

For Microsoft Windows:

C:\Users\~Your username~\AppData\Local\Plarium\PlariumPlay\pp_log.txt

For Mac OS X:

/Users/~Your username~/Documents/PlariumPlay/pp_log.txt