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Upgrade Sketches Lost After being Applied From Within Upgrade a Building

Upgrade Sketches Lost After being Applied From Within Upgrade a Building

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May 19, 2020, 08:2505/19/20
08/22/15
7

Upgrade Sketches Lost After being Applied From Within Upgrade a Building

hI

I id the following steps In order to upgrade a building 

1. I clicked on the Granary

2.It said insufficient sketches to upgrade. I clicked upgrade anyway.

3.It transfered me to the market and the Upgrade Sketches tab. There I clicked Apply to 1000 sketches

4.The 1000 Sketches disappeared and were not added to my Total.

5. I restarted the game but the sketches were still missing

6. I panicked and applied all my sketches as we normally do from the market.They were added ok.

So now I cannot recreate the problem because I have enough sketches.

I believe sb could check it if he has insufficient sketches to upgrade a building and follows the steps above but applies only 1 sketch to see if it is added to the total so that he does not lose a lot..

If it is indeed a bug how can I be reimbursed for the sketches i lost?

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May 19, 2020, 09:1005/19/20
11/05/15
1208

when you purchase sketches they are added to the relevant section in the resources tab of the market, you then have to apply them before you can use them for a building upgrade 


once they have been applied they are added to the total and can be used 


for illustration, the top picture below shows I have 280 with 2 available to apply 


once applied i have 282 available 


sometimes, due to server lag, you need to restart the game for things to show which is what seems to have happened here 


 




May 19, 2020, 14:0805/19/20
08/22/15
7

Thank you Mortee for your response

I probably was not clear enough in my post but when I state in step 3 and Step 6 in my original post that I "Applied" the Sketches I meant that I pressed "Apply" in the screen you have posted.

The difference is that in step 3 I arrived in that screen by pressing Upgrade from within a Building


In the previous image (which is an example) if I had less than 165 Sketches and pressed Upgrade I would be transferred to the Market to Apply more Sketches.

That is what I did and the Sketches I applied disappeared. Even though afterwards I had 1 less pack of 1000 Sketches available and I restarted the game I could not upgrade the building until I went and applied more Sketches 

Unfortunately I cannot recreate the problem now because I have no Artisans available and currently there is no building that requires more Sketches than I have available in order to upgrade.

I will try to retest when possible

thanks



May 19, 2020, 21:4405/19/20
11/05/15
1208
thanks for the clarification, I'll try it as well when I have enough banked, I usually apply them as soon as I get them 
Jul 3, 2020, 04:4707/03/20
08/22/15
7

Hi 

I checked again

There was no problem. Everything worked as it should.

I assume it was a server lag as was suggested.

NancyAdmin
Jul 6, 2020, 13:4507/06/20
07/09/19
1870
hawkair T300 said:

Hi 

I checked again

There was no problem. Everything worked as it should.

I assume it was a server lag as was suggested.

We are glad to hear that everything is working as it should. Thanks for the confirmation. 
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