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11 epic summoning bonds used but no rarety IV Ambusher

11 epic summoning bonds used but no rarety IV Ambusher

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Aug 6, 2019, 14:4508/06/19
12/02/17
60

11 epic summoning bonds used but no rarety IV Ambusher

I just used 11 epic summoning bonds but did not get event Ambusher guardian reward?

Can you please credit my account with reward guardian
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Aug 7, 2019, 23:2008/07/19
12/02/17
60

Grim_Reaper_T300 said:


I just used 11 epic summoning bonds but did not get event Ambusher guardian reward?

Can you please credit my account with reward guardian

Plarium - it is bad enough when you have bugs in your system but it is worse when you you do not respond and make good your errors.

please respond
Aug 8, 2019, 16:4608/08/19
11/05/15
1208
raise a ticket to the support team so they can check your account for you 
Aug 12, 2019, 12:1408/12/19
12/02/17
60

Thanks for reply

I have raised a ticket

It was not easy to do so, both as it is not clear how to raise a ticket and also your system did not have menu selections that fitted my problem.

May I suggest these 2 aspects be looked at and improved?

For example you answer could have contained a templated response on how to raise a ticket.
Aug 12, 2019, 19:3208/12/19
11/05/15
1208

gotta admit I agree on the ticket raising point, it isn't easy! 


I keep meaning to write a template response to ticket raising but real life sadly always seems to get in the way, keep reminding me though and I will get round to doing it once I am no longer doing 14 hours a day in my new RL job and I will get oine written :) feel free to PM me so the forum isnt being spammed lol 
Aug 22, 2019, 13:4208/22/19
Aug 22, 2019, 13:42(edited)
12/02/17
60
Hi raised a ticket (on 14 August) - still no response??
Agent RobertTechnical Support
Aug 23, 2019, 14:4608/23/19
05/13/19
44

Grim_Reaper_T300 said:


Hi raised a ticket (on 14 August) - still no response??
Hi! Could you please provide me with the ticket ID?