upgrade sketches missing from upgrade pack

Could you please let me know your server, coordinates and platform you're playing on (Facebook, Plarium.com, etc.)? I will need this info to check your case.

Thanks in advance!

MrCrackpot

Jul 17, 2019, 04:1607/17/19

10/10/16

Hi Alina,

I emailed customer support and they pointed out that looked as though I'd accidentally clicked on a similar package with less upgrade sketches in it and that this other package was credited in full to my account.

Thanks for looking into it,

Mr Crackpot

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I will need this info to check your case.</p><br><p>Thanks in advance!</p>","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1562760435410","editedDate":"0","id":"635785","entityId":"137804","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"635785","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1289541/","commentUrl":"/en/comment/topic_640594/"},"strings":{"userRole":"","userId":"1289541","contentDraftJs":"","contentHtml":"<p>Hi Alina,</p><p>I emailed customer support and they pointed out that looked as though I'd accidentally clicked on a similar package with less upgrade sketches in it and that this other package was credited in full to my account.</p><p>Thanks for looking into it,</p><p>Mr Crackpot<br></p><br><br>","userRegistered":"1476103536760","userCommentsCount":"3","userName":"MrCrackpot ","createdDate":"1563337007690","editedDate":"0","id":"640594","entityId":"137804","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23963039.jpeg?v=1639867633"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"640594","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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