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Lucifer HBG

Jan 11, 2019, 18:4401/11/19

12/21/14

Frequent Freezes

The game freezes very frequently during certain times of the day, presumably when it's more busy. 1:43 PM Easter Standard time on Friday is the current time here, and I've already had to reload the game 5 times in the past 60 minutes. The Glorious Valley Server, through the web (not the plarium play app).

Also, if the game doesn't completely freeze, oftentimes certain buttons or commands will stop working unless one logs off and back in. A common one is the Events tab on the left side of the screen.

Comments

RED

Jan 12, 2019, 02:1701/12/19

Jan 12, 2019, 02:27(edited)

09/23/15

118

I will forward this so it can be looked into it.

Thank you for bringing to our attention.

I also did checked on the Browser and Fb on Glorious valley seems at least on my side everything works perfect.

Lucifer HBG

Jan 12, 2019, 06:0801/12/19

12/21/14

Thank you. I also cleared all of my cookies and browsing data, did a speed test and it showed 80-100mbps, and this has occurred on a few different days in the past couple weeks... maybe it is an issue in certain regions?

Mikalosos

Jan 13, 2019, 05:0601/13/19

02/25/16

223

I have the same issue - Glorious Valley and using the App - The game freezes many times often multiple times an hour. Functions stop working, screen movement locks, icons stop loading, false errors occur like "guardian not found" "equipment slot occupied" etc. All look like lag issues but eventually get so bad you have exit the program and reload it. I have also deleted the cache folder associated with the Plarium App but this does not help. It has been getting much worse lately - maybe because more people have migrated to the App?

This makes the game significantly less enjoyable to play. Needs to be addressed.

Agent PavelTechnical Support

Jan 13, 2019, 15:1401/13/19

07/02/15

4521

Hello, Archons!

If the game freezes after performing some particular actions in the game, please describe them in detail.

Also, please refer to this post in case you encounter loading issues.

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