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Coalition Logos do not appear on player Avatars

Coalition Logos do not appear on player Avatars

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Jan 8, 2019, 13:1101/08/19
02/25/16
223

Coalition Logos do not appear on player Avatars

Playing on the Plarium App - Glorious Valley Server


On the bottom of the city screen the coalition logos no longer appear on many player images causing confusion... I thought several of our players had quit the coalition.

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Comments
6
Comments
Jan 9, 2019, 08:1701/09/19
03/10/15
1573
the only way to sort that is to clear cache as it is a visual problem, yes cache in app and in web, for web i always use ccleaner (is free), for the app, go to the plariun logo in desktop, click on "open location" (not sure as i have it in spanish hehe) when the window where the program is located it opens delete the file called cache) yes i know we should not be deleteing daily cache, but this is the best way to deal visual problems like that (we had your same problem with players with no coa and it was an error, in the same server, it sorts after clearing cache)
Jan 10, 2019, 11:4501/10/19
02/25/16
223

Thank you

The "clear cache" (or delete cache file altogether - in App) does not fix this problem.

Why do these problems linger for months?  some issues were reported 6-8 months ago and are still not fixed.

Agent PavelTechnical Support
Jan 10, 2019, 14:5301/10/19
07/02/15
4521

Mikalosos said:


Thank you

The "clear cache" (or delete cache file altogether - in App) does not fix this problem.

Why do these problems linger for months?  some issues were reported 6-8 months ago and are still not fixed.

Plarium Play app is updated not as often, like the game. 

Could you please attach a screenshot illustrating the issue?
Jan 13, 2019, 05:1101/13/19
02/25/16
223

https://gyazo.com/2e8


Most of the players at the bottom of the screen belong to my coalition however you can see that many appear to have no coalition affiliation.
Agent PavelTechnical Support
Jan 13, 2019, 15:2501/13/19
Jan 13, 2019, 15:25(edited)
07/02/15
4521
Mikalosos said:

https://gyazo.com/3542a0c061134b40c3703f43ba79a8b5


Same screen shot next day... even more players missing coalition logos.
Thank you for the screenshots! I have forwarded this issue to our devs. They will investigate.