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windows ot of place

windows ot of place

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Nov 12, 2018, 07:1211/12/18
03/10/15
1570

windows ot of place

agent pavel should know by know that i am in plarium.com glorius valley in this moment this bug is with the app.

when it happends? all the time

when you noticed? well its obvious...


yesterday i noticed windows star opening on the corners and then back in center, did not give much importance as well we all know how plarium works lol 

today i do the 7 promacos daily mission and this is the window...


you can see the darkfont also out of place and i doubt cookies and cache are the reason for this as last night i did weekely cleaning before closing it.

i dot see why a recent installed app, should clear cache as well in less than a day, if so, something is wrong in that app (or you should contract better developers, seriously, other games dont have such muissences)


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Agent PavelTechnical Support
Nov 15, 2018, 11:2911/15/18
07/02/15
4521

Greetings!

Is this happening in the latest version of the app? We have released an update recently. 

Also, please clarify if this happens when you complete Chronons quests or with other features too? 
Nov 15, 2018, 18:3011/15/18
03/10/15
1570

with other features i noticed it began to open on a corner and finally opens in midle, quite strange and yes, latest versio of app, that to be sincere, since downloaded game did not get any better and to get new informs i ahve to be constantly refreshing the game (at least in app in quicklier to enter than in webgl)


not sure what was changed in the last update, but game did not improved
Agent PavelTechnical Support
Nov 18, 2018, 16:2311/18/18
Nov 18, 2018, 16:24(edited)
07/02/15
4521

hijadelafortuna T.I.A. said:


with other features i noticed it began to open on a corner and finally opens in midle, quite strange and yes, latest versio of app, that to be sincere, since downloaded game did not get any better and to get new informs i ahve to be constantly refreshing the game (at least in app in quicklier to enter than in webgl)


not sure what was changed in the last update, but game did not improved

I have tried to reproduce the issue, but have not faced the bug. Please try deleting cache of the app. It can be found by the following directory: C:\Users\*your username*d.snetkov\AppData\Local\Plarium\PlariumPlay\Cache

If this doesn't help, please try reinstalling the app. 

The update is related only to the app, it does not affect the game client. 

Nov 19, 2018, 13:1011/19/18
03/10/15
1570

really? one week to finally blame users at the end?



Agent PavelTechnical Support
Nov 20, 2018, 14:3911/20/18
07/02/15
4521
hijadelafortuna T.I.A. said:

really? one week to finally blame users at the end?



I don't blame you. I have not managed to reproduce the issue on my side. If the issue is software related, clearing cache and reinstall can help. 
Nov 20, 2018, 18:2711/20/18
Nov 20, 2018, 18:27(edited)
03/10/15
1570
hijadelafortuna T.I.A. said:

i doubt cookies and cache are the reason for this as last night i did weekely cleaning before closing it.

i dot see why a recent installed app, should clear cache as well in less than a day, if so, something is wrong in that app (or you should contract better developers, seriously, other games dont have such muissences)