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Two rank 2 guardians wasted, no upgrade, what is wrong?

Two rank 2 guardians wasted, no upgrade, what is wrong?

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Moderators for Sparta: War of Empires
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Sep 1, 2018, 05:1209/01/18
03/30/15
112

Two rank 2 guardians wasted, no upgrade, what is wrong?

Here is the screen 

http://prntscr.com/kpbybm

About 30 mins ago. I needed so much a rank 3 guardian to help my coal!!!!
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Sep 2, 2018, 02:1109/02/18
03/30/15
112

Looks like plarium just devoured those 2 guardians. 
Agent PavelTechnical Support
Sep 2, 2018, 13:2209/02/18
07/02/15
4521

Hello, Archon!

Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.
Sep 6, 2018, 06:0209/06/18
Sep 6, 2018, 06:20(edited)
03/30/15
112

Agent Pavel said:


Hello, Archon!

Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.

Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians "retired". without a trace.  

Platform Plarium.com, server Glorious valley 

Time: around 4:40 am UTC


I expect you to compensate me, either by returning those 2 "retirees" or some other way. 
Agent PavelTechnical Support
Sep 6, 2018, 10:4309/06/18
07/02/15
4521
Mullenz said:

Agent Pavel said:


Hello, Archon!

Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.

Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians "retired". without a trace.  

Platform Plarium.com, server Glorious valley 

Time: around 4:40 am UTC


I expect you to compensate me, either by returning those 2 "retirees" or some other way. 
Compensation request can be considered only in case the bug is confirmed. Also, if you consider the feature is broken I will be able to reproduce the issue on our side. Please provide me with the steps and I will investigate this case. Please check the instruction on how to report bugs.
Sep 8, 2018, 07:0109/08/18
03/30/15
112

You know the time. I did everything that is required,

What else do you need? 
Agent PavelTechnical Support
Sep 9, 2018, 10:1609/09/18
07/02/15
4521

Mullenz said:


You know the time. I did everything that is required,

What else do you need? 

I have checked your logs and found that you retired 2 Guardians to upgrade a Capital Defense guardian to level 20. Before the upgrade, the Capital defense Guardian was on level 15. At that moment the Guardian could not be ranked up.

Since the situation has not been classified as a bug, the topic will be closed.

The topic is locked. You cannot post comments.