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Error as equipment item finishes breaking and error message prevents continuing the game

Error as equipment item finishes breaking and error message prevents continuing the game

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Aug 3, 2018, 00:2008/03/18
07/21/15
19

Error as equipment item finishes breaking and error message prevents continuing the game

If an item finishes breaking in the general's inventory after you open the inventory an error occurs. This has been going on for weeks now. Is Plarium aware of this and are they going to fix this? This error just caused me to waste a time boost and a reward for breaking equipment because the error appeared a couple of minutes before the day changeover and there was no "x" to close the box and the screen was greyed out so I couldn't get back to the game in time to claim my award. I tried pressing the back button in my browser but just got the same along with an advert window. I tried clicking to go to support in the hope that the error window would disappear but it didn't so I had to resort to closing the tab and reopening the game in another tab but it takes longer than 2 minutes to load the game and about 4 or 5 minutes since the webgl version was developed so I lost my reward and wasted my boost. Thanks Plarium.


plarium.com

Glorious Valley

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Agent HelgaTechnical Support
Aug 5, 2018, 08:5308/05/18
05/13/15
1258

Hello!

If the error message appears, please click on the "Copy" button. It will copy the error message. Then click on the "Support" button and send the error text to the Support team. 

Also, the exact steps and screenshots would help to reproduce the case.