Bugs Incorrectly Closed when Unresolved

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Bugs Incorrectly Closed when Unresolved

Moderators for Sparta: War of Empires

Moderators wanted!

Bruce McL

Jul 18, 2018, 11:3007/18/18

04/01/18

Bugs Incorrectly Closed when Unresolved

My recent bug has once again been closed when unresolved, quoting terms to justify closure whilst AGAIN ignoring the part of the case to which the quoted terms are contradictory and would in fact show that non-closure/resolution would in fact be the appropriate course of action.

This is after continuously having to fight to have Bugs prematurely closed reopened, and having to repeat the same information on multiple occasions.

The overall impression given, whether correct or not, is that an attempt is being made to frustrate Users' attempts to get issues resolved and make it not worth our while to try.

Comments

Bill0Almorra

Jul 18, 2018, 11:5707/18/18

06/13/15

1408

Hey Archon,

Can you please tell me which report it's ? I must have missed something.

Generally, reports are closed when the problem is solved or known, when it is similar to another or when there is an offense.

Bruce McL

Jul 18, 2018, 12:4207/18/18

04/01/18

Bill,

383607 was the numb er quoted in the closure e-mail. You should be able to find links to all the others if you follow the trail backwards. You will also find all information in my replies to Andie, Helga, Pavel (including screenshots), etc.

Agent PavelTechnical Support

Jul 18, 2018, 14:2407/18/18

07/02/15

4521

Pinocchiotheliar said:

Bill,
383607 was the numb er quoted in the closure e-mail. You should be able to find links to all the others if you follow the trail backwards. You will also find all information in my replies to Andie, Helga, Pavel (including screenshots), etc.

Dear Archon!

Your request has been processed via individual ticket and we have provided you with the investigation results. I am afraid we are unable to discuss this case further, moreover on the forum.

The topic will be closed.

The topic is locked. You cannot post comments.

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I must have missed something. </p><p>Generally, reports are closed when the problem is solved or known, when it is similar to another or when there is an offense.</p>","userRegistered":"1434209833833","userCommentsCount":"1408","userName":"Bill0Almorra","createdDate":"1531915036897","editedDate":"0","id":"498613","entityId":"106303","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11536844.jpeg?v=1538981851"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498613","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1961220/","commentUrl":"/en/comment/topic_498632/"},"strings":{"userRole":"","userId":"1961220","contentDraftJs":"","contentHtml":"<p>Bill,</p>383607 was the numb er quoted in the closure e-mail. You should be able to find links to all the others if you follow the trail backwards. You will also find all information in my replies to Andie, Helga, Pavel (including screenshots), etc.","userRegistered":"1522594020543","userCommentsCount":"15","userName":"Bruce McL","createdDate":"1531917740217","editedDate":"0","id":"498632","entityId":"106303","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498632","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_498673/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Pinocchiotheliar said:</p><br><blockquote><p>Bill,</p>383607 was the numb er quoted in the closure e-mail. You should be able to find links to all the others if you follow the trail backwards. You will also find all information in my replies to Andie, Helga, Pavel (including screenshots), etc.</blockquote><p>Dear Archon!</p><p>Your request has been processed via individual ticket and we have provided you with the investigation results. 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