May 10, 2018, 11:0705/10/18
11/13/15
45
Tower Repair FreeBoost
Tower Repair.
Freeboost is mean free right? so zero Drahma need.
Why than palrium take each Boost 100 Drahma.?
https://gyazo.com/a6807c5ccbd8683945c550d04d59b4b0
Tower Repair FreeBoost
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Moderators for Sparta: War of Empires
Moderators wanted!
AndriiTechnical Support
May 10, 2018, 11:5305/10/18
06/03/14
607
Hello, Archon! Please specify the coordinates of your City and the exact day when 100 Drachmas were supposedly debited from your balance.
May 10, 2018, 12:0805/10/18
May 10, 2018, 12:09(edited)
11/13/15
45
12:50 PM around
May 12, 2018, 15:1105/12/18
08/31/15
81
SPA said:
me too i lost many drachmas with that freeboost !Tower Repair.
Freeboost is mean free right? so zero Drahma need.
Why than palrium take each Boost 100 Drahma.?
https://gyazo.com/a6807c5ccbd8683945c550d04d59b4b0
Agent PavelTechnical Support
May 13, 2018, 09:0905/13/18
07/02/15
4521
Agamemnon said:
SPA said:
me too i lost many drachmas with that freeboost !Tower Repair.
Freeboost is mean free right? so zero Drahma need.
Why than palrium take each Boost 100 Drahma.?
https://gyazo.com/a6807c5ccbd8683945c550d04d59b4b0
Could you please describe the steps to reproduce this issue? Here is an instruction how to report bugs.
May 13, 2018, 10:0705/13/18
May 13, 2018, 10:08(edited)
03/10/15
1571
why some players get the free boosts and others we get no option?
The platform you play on : plarium .com
The server where you play The Glorious Valley,
The feature that causes the issue the lack of free boost in new level 10 towers
The exact steps you performed before the bug arose; tower down, click to boost
Any special conditions that caused the bug to appear (active events, applied bonuses, etc.); nope
What should have happened; ¿free boost?
What actually happened. no free boost
No need for photos you already see one from spa :) that is also in same server as me
May 13, 2018, 12:1605/13/18
08/31/15
81
Fortuna said:
why some players get the free boosts and others we get no option?
The platform you play on : plarium .com
The server where you play The Glorious Valley,
The feature that causes the issue the lack of free boost in new level 10 towers
The exact steps you performed before the bug arose; tower down, click to boost
Any special conditions that caused the bug to appear (active events, applied bonuses, etc.); nope
What should have happened; ¿free boost?
What actually happened. no free boost
No need for photos you already see one from spa :) that is also in same server as me
it's the same for me...
Who's gonna pay me back for the lost drachmas?
Agent PavelTechnical Support
May 14, 2018, 09:5105/14/18
07/02/15
4521
Dear Archons!
The bug has been confirmed and forwarded to the developers. The issue will be resolved as soon as possible.
Those, who have lost Drachmas for the boost, please send me your in-game coordinates via pm and specify in this thread when the coordinates are sent.
Thank you for your report and cooperation!
May 14, 2018, 16:1305/14/18
May 14, 2018, 16:15(edited)
11/13/15
45
If there is an award for the worst support, then plarium is undisputed NR.1
Mine's been here since May 10.
In game I wrote to VIP support and she told me that it's not true, i didn't lose 3000 drahma, I tell VIP that it's not true and give her with scrennshot and time. A before and after screenshot with tower repair.
And today you come to the decision that a bug is, you are not able to find the reason! instead the statement is that is not a mistake!
Bravo Plarium!
Edit: If u want say i didn`t send u my ID. So sorry if u dont finde me! Not find me is bigger bug as the Tower Repair 
May 14, 2018, 18:0605/14/18
03/10/15
1571
i have been several days explaining the problem to the vip agent, everytime he gave me a different excuse & history instead of trying to question or investigate if or why there was a bug/problem or what was happening.
why plarium.com server has so many bugs/problems or we never get what the rest of servers/games have? this has been going for over a year...
as i am not as important as spa :p, i sent you my coords so i can get back the boosts/dracmas spent all this days when towers went down, but what happens with the rest of players that have not complained here and had the same issue?
May 14, 2018, 19:5705/14/18
08/31/15
81
Agent Pavel said:
Done !Dear Archons!
The bug has been confirmed and forwarded to the developers. The issue will be resolved as soon as possible.
Those, who have lost Drachmas for the boost, please send me your in-game coordinates via pm and specify in this thread when the coordinates are sent.
Thank you for your report and cooperation!
Agent PavelTechnical Support
May 15, 2018, 09:5005/15/18
07/02/15
4521
Dear Archons!
Thank you for your cooperation!
This issue received a high priority and our devs are working hard to release a fix as soon as possible. Please avoid using the free boost option until the issue is resolved so that you don't lose Drachmas. I'd appreciate your understanding.
AGAMEMNON, I have checked your logs for May,1-15. In total, you spent 935 Drachmas for the boosts. I've returned them to your balance.
FORTUNA, according to our data, you have not lost Drachmas for boosting the Towers. On May, 1-15 the Drachmas were spent for the regular purchases.
SPA, I'd gladly check your logs also. However, I need to know your coordinates to find your account in the database.
May 15, 2018, 12:1205/15/18
08/31/15
81
Agent Pavel said:
ThanksAGAMEMNON, I have checked your logs for May,1-15. In total, you spent 935 Drachmas for the boosts. I've returned them to your balance.
May 15, 2018, 12:5005/15/18
May 15, 2018, 12:54(edited)
03/10/15
1571
what about the boosts used that should nto had been used? they were not free and i personally used several times to prove my vip that did not come the free time that he said we had....
Fortuna said:
i sent you my coords so i can get back the boosts/dracmas spent all this days when towers went down, but what happens with the rest of players that have not complained here and had the same issue?
May 15, 2018, 18:0405/15/18
11/05/15
1208
HI Fortuna
if you know people who have experienced this bug then direct them here so they can claim their dracs back after their logs have been checked, that way they can post and send their coords to Pavel and it can be investigated and hopefully resolved for them :)
May 15, 2018, 18:5105/15/18
May 15, 2018, 18:52(edited)
11/13/15
45
Agent Pavel said:
were spent for the regular purchases.
SPA, I'd gladly check your logs also. However, I need to know your coordinates to find your account in the database.
Nope i`m not doing your job, its your choise to do or not. I waiste better my time to write here as write u Private.
Try to help u to relaise that many player didn`t know lose drachma and boost and u still not fix the bug.
Better fast fix the bug. but plarium try to say its not a bug and and and for few days. I`m was think how fast u will fix a bug if Plarium lose Drahmas? mmmhhhh
Have a Good day
May 15, 2018, 18:5705/15/18
03/10/15
1571
moortee, dont you think it is slightly irealistic? as it was a very generalised error that happen to many players :) i would not have time to play myself and thats not my job
maybe plarium should do as many other companies do... to give compensations to all players after errors like this (innogames or ccp games that i personally know better etc...) , and in our server lately we have many :) most of the time we dont know if they are errors, bugs or that again we are left out or its beta ...
May 15, 2018, 18:5805/15/18
03/10/15
1571
SPA said:
hahahaha maybe thats what happends when noone can enter in game ;-) lol (kidding)I`m was think how fast u will fix a bug if Plarium lose Drahmas? mmmhhhh
May 15, 2018, 20:5905/15/18
11/05/15
1208
Fortuna said:
moortee, dont you think it is slightly irealistic? as it was a very generalised error that happen to many players :) i would not have time to play myself and thats not my job
maybe plarium should do as many other companies do... to give compensations to all players after errors like this (innogames or ccp games that i personally know better etc...) , and in our server lately we have many :) most of the time we dont know if they are errors, bugs or that again we are left out or its beta ...
I do agree that there seem to have been issues recently on your server and I really do sympathise, however like all companies, they don't know there is an issue if we dont tell them :)
I know if I had lost out because of a bug that I would be raising a support ticket as fast as I could and indeed have done in the past, took a few days but did get a resolution eventually, like when the game glitched on me a few months ago as the clock ticked over reset time and I ended up with 50 Assassins instead of the 5 I was purchasing, I raised it (didn't use the assassins) and within a couple of days the 45 assassins were taken away and my dracs were refunded (and yes I squealed a little inside when it happened as I rarely use them lol) I even got the dracs back in time for the 75% revive that was coming up thankfully!
Agent PavelTechnical Support
May 16, 2018, 13:3205/16/18
07/02/15
4521
Fortuna said:
The free boost option should not be available. So if you used regular boosts to complete the Tower repair, then they were applied correctly.what about the boosts used that should nto had been used? they were not free and i personally used several times to prove my vip that did not come the free time that he said we had....
