Lost my total city protection

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Lost my total city protection

Moderators for Sparta: War of Empires

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Brutus

Mar 3, 2018, 06:2703/03/18

09/19/16

Lost my total city protection

I was on earlier today and seen I had raids coming in on my city so I spent money and picked up a couple of specials, I put on a 24hr protection on the city because I didn't have time to play and went to work. I came back to play and I have been raided twice, wiped out all the troops I just purchased and my 24hr protection is not on my city! I noticed the temporary city schema I had on has gone back to the standard city so I am thinking it changed back and did not add my full protection on the city! I need this looked into and replace my troops and city protection I also have a lot of freezing going on the amphitheater I have to reload the game sometime two or three times to get it to work! uid 101753 / fb100001219012370 / The Glorious Valley / segment00

Comments

Agent HelenTechnical Support

Mar 3, 2018, 10:2403/03/18

10/24/17

795

Hi, I have checked the game logs of your account and see that the Full protection item was not activated on 1-3 March. Please make sure to activate the item after you purchased it.

Regarding the temporary city schema, it works for 7 days since activation. Can you please clarify when did you purchase it and when you activated it?

Brutus

Mar 3, 2018, 21:2803/03/18

09/19/16

I won it in the monthly Chronos quests and activated it 7 days ago! I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.

Agent PavelTechnical Support

Mar 5, 2018, 14:5403/05/18

07/02/15

4521

dalebulmer said:

I won it in the monthly Chronos quests and activated it 7 days ago! I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.

Hello, Archon!

If you consider there is a bug, please provide us with the more detailed information about the issue. Here is an instruction how to report bugs.

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I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.","userRegistered":"1474325110857","userCommentsCount":"1","userName":"Brutus","createdDate":"1520112507677","editedDate":"0","id":"462900","entityId":"100084","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"462900","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_463469/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>dalebulmer said:</p><br><blockquote>I won it in the monthly Chronos quests and activated it 7 days ago! I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.</blockquote><p>Hello, Archon!</p><p>If you consider there is a bug, please provide us with the more detailed information about the issue. 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I need this looked into and replace my troops and city protection I also have a lot of freezing going on the amphitheater I have to reload the game sometime two or three times to get it to work! uid 101753 / fb100001219012370 / The Glorious Valley / segment00</p>","createdDate":"1520058420000","folderId":"127","id":"100084","authorId":"1935694","authorRegistered":"1474325110857","authorName":"Brutus","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1977","commentsCount":"3","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/sparta-war-of-empires/127_bug-reports/100084_lost-my-total-city-protection/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1794911/","commentUrl":"/en/comment/topic_462656/"},"strings":{"userRole":"Technical Support","userId":"1794911","contentDraftJs":"","contentHtml":"<p>Hi, I have checked the game logs of your account and see that the Full protection item was not activated on 1-3 March. Please make sure to activate the item after you purchased it.</p>Regarding the temporary city schema, it works for 7 days since activation. Can you please clarify when did you purchase it and when you activated it? ","userRegistered":"1508856174067","userCommentsCount":"795","userName":"Agent Helen","createdDate":"1520072677327","editedDate":"0","id":"462656","entityId":"100084","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"462656","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1935694/","commentUrl":"/en/comment/topic_462900/"},"strings":{"userRole":"","userId":"1935694","contentDraftJs":"","contentHtml":"I won it in the monthly Chronos quests and activated it 7 days ago! I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.","userRegistered":"1474325110857","userCommentsCount":"1","userName":"Brutus","createdDate":"1520112507677","editedDate":"0","id":"462900","entityId":"100084","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"462900","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_463469/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>dalebulmer said:</p><br><blockquote>I won it in the monthly Chronos quests and activated it 7 days ago! I Put the protection on in the war counsel window, it shows up when a raid is coming in switches to auto unit hider when no raids are on their way, so I know I pushed the button so tired of the bugs in this game.</blockquote><p>Hello, Archon!</p><p>If you consider there is a bug, please provide us with the more detailed information about the issue. 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