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Current loading issues

Current loading issues

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Alyona KolomiitsevaCommunity Manager
Jul 6, 2017, 12:4907/06/17
09/17/15
8278

Current loading issues

Hello! We contacted our developers and they told us that there are two possible reasons that might cause the loading issues:


1. Issues with your current internet connection. To solve the problem, we recommend running the game in the Opera browser in the Turbo mode. More details can be found on this website: http://www.opera.com/turbo


2. Problem with the interaction of the browser and Flash Player. There is a solution for different browsers:


- Google Chrome: instructions can be found in this article https://plariumsupport.zendesk.com/hc/articles/115000338431


- Mozilla Firefox: perform the following steps:

1) press Ctrl + Shift + A

2) open the Plugins tab

3) choose the "Always activate" option for Shockwave Flash


NB! You should install the latest version of Flash Player so that this option would work correctly.


Please inform me about the outcome.

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Comments
Alyona KolomiitsevaCommunity Manager
Jul 6, 2017, 17:5107/06/17
09/17/15
8278
Hey, guys! We've just updated the game. Please check if the issue was solved for you
Jul 8, 2017, 02:3907/08/17
08/12/14
160
Alyona Kolomiitseva said:

Hey, guys! We've just updated the game. Please check if the issue was solved for you
My issue was indeed solved yesterday after the update. Feels much better to play on Chrome again.
Alyona KolomiitsevaCommunity Manager
Jul 10, 2017, 11:2207/10/17
09/17/15
8278
Inaginni said:

Alyona Kolomiitseva said:

Hey, guys! We've just updated the game. Please check if the issue was solved for you
My issue was indeed solved yesterday after the update. Feels much better to play on Chrome again.
Awesome news! Thanks!
Aug 30, 2017, 11:3608/30/17
07/14/14
6

since yesterday evening i cant access the game anymore on the coowon browser and opera browser.

the page shows the loading bar but stays at 0

on internet explorer and google it does work ok.
Aug 30, 2017, 19:0008/30/17
02/29/16
2645

SabreTooth said:


since yesterday evening i cant access the game anymore on the coowon browser and opera browser.

the page shows the loading bar but stays at 0

on internet explorer and google it does work ok.

Hello! There should be some issues on these browsers' side. Try to reinstall your browser, and update it to the latest version. But I highly recommend you to use Google Chrome, Mozilla Firefox as they are suited the best to online games.