I cant open the game

Raid hit at 6.22 am ( GMT) and The thread is date stamped 6.20am ( GMT) with a screenshot of the error 503 that prevented me opening the game. Other players have reported same problem same time different countries.

I got screen shots and opened the soldiers inc forum and posted a thread, and date and tiem stamped it for proof. I was doing locations and had my offense and defense armies out. I also had my pelicans returning from a raid. At about 6.15am ( GMT) , I also had an incoming raid that had been coming ion for about 2 hours and was close to reaching my base. At this time the system 503 error came up and i could not get soldiers inc to open. Here is a link for the chat where others player in my combine had the same problem.

http://prntscr.com/fmph1v

I would like all my offensive units replaced particularly the pelicans i lost,

http://prntscr.com/fmphqa

I lost 8 and they cost 350 diamonds for 3,. So that is almost 1000 diamonds alone to replace them,

I also lost syndicate offense tanks and thunderheads and mo hawqs. Please can you either return all the units I lost from that raid, as i would have bunkered my offensive units, had i been able to properly access the game and my pelicans. It was frustrating and very poor timing. This very rarely happens and usually soldiers inc is always responsive and functional. It just happened at the worst time, when i was doing locations and had an incoming raid ( raids was 3 hr raid)

Can you replace the lost units and or give me the diamonds so i can purchase new pelicans and recover the 70% from sick bay. I guess 5K diamonds should be enough.

Thank you

Raging Bro

Alina PhoenixAdmin

Jun 22, 2017, 12:5506/22/17

02/29/16

5604

Hello.

We had a server update on the 22th of June, 05:00 UTC.

We informed about it via this post.

Also, all the requests regarding compensation should be sent to our Support Team:

https://plariumsupport.zendesk.com/hc/en-us/requests/new

They are not checked on Forum.

Raging Bro

Jun 23, 2017, 17:4406/23/17

08/03/16

111

Okay, Got it. Never saw the message.

Support sorted out my issue. All good.

Thank you

Raging Bro

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You cannot post comments.","title":"I cant open the game","authorRole":"","contentDraftJs":"","contentHtml":"<p><a href=\"https://flic.kr/p/VXSm6U\" rel=\"nofollow ugc\" target=\"_blank\">https://flic.kr/p/VXSm6U</a></p><br><br><p>See the link above, i cant access the game and have an incoming raid and was doing locations so army is out. </p>","createdDate":"1498108800000","folderId":"115","id":"43600","authorId":"1203317","authorRegistered":"1470185352013","authorName":"Raging Bro ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3774","commentsCount":"7","likesCount":"0","authorCommentsCount":"111","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc/115_bug-reports/43600_i-cant-open-the-game/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330872/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"Note the time, because i intend to raise this with support to get compensation for any losses. The raid will hit an second ","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498108949743","editedDate":"0","id":"330872","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330872","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330873/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"http://prntscr.com/fmpc94\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmpc94</a></p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498109028517","editedDate":"0","id":"330873","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330873","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330875/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"ok i got back in, Soldiers Inc. and i want any lost offensive units replaced please, i provided proof. ","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498109064877","editedDate":"0","id":"330875","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330875","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330880/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"http://prntscr.com/fmph1v\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmph1v</a></p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498110301960","editedDate":"0","id":"330880","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330880","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330885/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"https://plarium.com/forum/en/soldiers-inc/bug-reports/43600_i-cant-open-the-game/\" target=\"_blank\">https://plarium.com/forum/en/soldiers-inc/bug-reports/43600_i-cant-open-the-game/</a></p><p><a href=\"https://flic.kr/p/VXSm6U\" rel=\"nofollow ugc\" target=\"_blank\">https://flic.kr/p/VXSm6U</a></p><br><p>Raid hit at 6.22 am ( GMT) and The thread is date stamped 6.20am ( GMT) with a screenshot of the error 503 that prevented me opening the game. Other players have reported same problem same time different countries. </p><br><p>I got screen shots and opened the soldiers inc forum and posted a thread, and date and tiem stamped it for proof.  I was doing locations and had my offense and defense armies out. I also had my pelicans returning from a raid. At about 6.15am ( GMT) , I also had an incoming raid that had been coming ion for about 2 hours and was close to reaching my base. At this time the system 503 error came up and i could not get soldiers inc to open. Here is a link for the chat where others player in my combine had the same problem.</p><p><a href=\"http://prntscr.com/fmph1v\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmph1v</a></p><br><p>I would like all my offensive units replaced particularly the pelicans i lost,</p><p><a href=\"http://prntscr.com/fmphqa\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmphqa</a></p><br><p>I lost 8 and they cost 350 diamonds for 3,. So that is almost 1000 diamonds alone to replace them,</p><p>I also lost syndicate offense tanks and thunderheads and mo hawqs. Please can you either return all the units I lost from that raid, as i would have bunkered my offensive units, had i been able to properly access the game and my pelicans. It was frustrating and very poor timing. This very rarely  happens and usually soldiers inc is always responsive and functional. It just happened at the worst time, when i was doing locations and had an incoming raid ( raids was 3 hr raid) </p><br><p>Can you replace the lost units and or give me the diamonds so i can purchase new pelicans and recover the 70% from sick bay. I guess 5K diamonds should be enough.</p><br><p>Thank you </p><br><p>Raging Bro </p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498111295140","editedDate":"0","id":"330885","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330885","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_331038/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello.</p><p>We had a server update on the 22th of June, 05:00 UTC.</p><p>We informed about it via <a href=\"https://plarium.com/forum/en/soldiers-inc/news-and-announcements/22821_maintenance-22-06-2017-at-0500-utc/\" target=\"_blank\">this</a> post.</p><p>Also, all the requests regarding compensation should be sent to our Support Team:</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a><br></p><p>They are not checked on Forum.</p>","userRegistered":"1456743215047","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1498136148063","editedDate":"0","id":"331038","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"331038","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_331855/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p>Okay, Got it. Never saw the message. </p><br><p>Support sorted out my issue. All good. </p><br><p>Thank you </p><br>Raging Bro","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498239849367","editedDate":"0","id":"331855","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"331855","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"I cant open the game","authorRole":"","contentDraftJs":"","contentHtml":"<p><a href=\"https://flic.kr/p/VXSm6U\" rel=\"nofollow ugc\" target=\"_blank\">https://flic.kr/p/VXSm6U</a></p><br><br><p>See the link above, i cant access the game and have an incoming raid and was doing locations so army is out. </p>","createdDate":"1498108800000","folderId":"115","id":"43600","authorId":"1203317","authorRegistered":"1470185352013","authorName":"Raging Bro ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3774","commentsCount":"7","likesCount":"0","authorCommentsCount":"111","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc/115_bug-reports/43600_i-cant-open-the-game/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330872/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"Note the time, because i intend to raise this with support to get compensation for any losses. The raid will hit an second ","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498108949743","editedDate":"0","id":"330872","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330872","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330873/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"http://prntscr.com/fmpc94\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmpc94</a></p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498109028517","editedDate":"0","id":"330873","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330873","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330875/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"ok i got back in, Soldiers Inc. and i want any lost offensive units replaced please, i provided proof. ","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498109064877","editedDate":"0","id":"330875","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330875","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330880/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"http://prntscr.com/fmph1v\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmph1v</a></p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498110301960","editedDate":"0","id":"330880","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330880","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_330885/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p><a href=\"https://plarium.com/forum/en/soldiers-inc/bug-reports/43600_i-cant-open-the-game/\" target=\"_blank\">https://plarium.com/forum/en/soldiers-inc/bug-reports/43600_i-cant-open-the-game/</a></p><p><a href=\"https://flic.kr/p/VXSm6U\" rel=\"nofollow ugc\" target=\"_blank\">https://flic.kr/p/VXSm6U</a></p><br><p>Raid hit at 6.22 am ( GMT) and The thread is date stamped 6.20am ( GMT) with a screenshot of the error 503 that prevented me opening the game. Other players have reported same problem same time different countries. </p><br><p>I got screen shots and opened the soldiers inc forum and posted a thread, and date and tiem stamped it for proof.  I was doing locations and had my offense and defense armies out. I also had my pelicans returning from a raid. At about 6.15am ( GMT) , I also had an incoming raid that had been coming ion for about 2 hours and was close to reaching my base. At this time the system 503 error came up and i could not get soldiers inc to open. Here is a link for the chat where others player in my combine had the same problem.</p><p><a href=\"http://prntscr.com/fmph1v\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmph1v</a></p><br><p>I would like all my offensive units replaced particularly the pelicans i lost,</p><p><a href=\"http://prntscr.com/fmphqa\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/fmphqa</a></p><br><p>I lost 8 and they cost 350 diamonds for 3,. So that is almost 1000 diamonds alone to replace them,</p><p>I also lost syndicate offense tanks and thunderheads and mo hawqs. Please can you either return all the units I lost from that raid, as i would have bunkered my offensive units, had i been able to properly access the game and my pelicans. It was frustrating and very poor timing. This very rarely  happens and usually soldiers inc is always responsive and functional. It just happened at the worst time, when i was doing locations and had an incoming raid ( raids was 3 hr raid) </p><br><p>Can you replace the lost units and or give me the diamonds so i can purchase new pelicans and recover the 70% from sick bay. I guess 5K diamonds should be enough.</p><br><p>Thank you </p><br><p>Raging Bro </p>","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498111295140","editedDate":"0","id":"330885","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"330885","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_331038/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello.</p><p>We had a server update on the 22th of June, 05:00 UTC.</p><p>We informed about it via <a href=\"https://plarium.com/forum/en/soldiers-inc/news-and-announcements/22821_maintenance-22-06-2017-at-0500-utc/\" target=\"_blank\">this</a> post.</p><p>Also, all the requests regarding compensation should be sent to our Support Team:</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a><br></p><p>They are not checked on Forum.</p>","userRegistered":"1456743215047","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1498136148063","editedDate":"0","id":"331038","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"331038","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1203317/","commentUrl":"/en/comment/topic_331855/"},"strings":{"userRole":"","userId":"1203317","contentDraftJs":"","contentHtml":"<p>Okay, Got it. Never saw the message. </p><br><p>Support sorted out my issue. All good. </p><br><p>Thank you </p><br>Raging Bro","userRegistered":"1470185352013","userCommentsCount":"111","userName":"Raging Bro ","createdDate":"1498239849367","editedDate":"0","id":"331855","entityId":"43600","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22657571.jpeg?v=1607192348"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"331855","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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