Apr 9, 2017, 02:2304/09/17
01/23/16
0
Unable to buy diamonds on sale.
When trying to buy diamonds that are on sale it goes to the regular pricing menu only. No specials appear purchase area when a special sale is on. Why?
Unable to buy diamonds on sale.
Search
How to join our moderation team?
Alyona KolomiitsevaCommunity Manager
Apr 10, 2017, 12:1304/10/17
09/17/15
8278
Hi! The issue should be fixed now. Could you please check it?
May 7, 2017, 18:3505/07/17
05/06/17
11
I cannot access the bank to buy the diamonds that are on sale.
May 8, 2017, 00:1905/08/17
03/25/15
770
dk505 said:
When trying to buy diamonds that are on sale it goes to the regular pricing menu only. No specials appear purchase area when a special sale is on. Why?Sir..You will have to click on the "sale" icon on the right side of your game screen..If you go directly to the bank, it will not show you the "sale" packages..Usually the sale icon is a "Diamond" with an expiration time under it
May 22, 2017, 17:5605/22/17
04/06/17
15
Hello
While I can see the deals I have not seen a deal for less that $49 in over 2 weeks while my friends get deals for less than $15 every day. Can you explain how they work? I don't think tis fair since I cant spend $49 at once but I could a lower amount and they get them every day. I play through the web browser.
May 23, 2017, 00:1505/23/17
03/25/15
770
scott-817 said:
Sir...Diamond deals are generated at Random, but is based off from your spending ..In other words ..If you are use to spending 20.00 - 25.00 you will see more offers in this price range...If you are use to spending 50.00 - 100.00 dollars then you will see more offers in that price range..My advice is if you want cheaper package deals, wait till one comes up and regulate your spending to that range and not buy the higher packagesHello
While I can see the deals I have not seen a deal for less that $49 in over 2 weeks while my friends get deals for less than $15 every day. Can you explain how they work? I don't think tis fair since I cant spend $49 at once but I could a lower amount and they get them every day. I play through the web browser.
May 23, 2017, 17:5605/23/17
May 23, 2017, 18:08(edited)
04/06/17
15
I never spent more than $20 but whatever if they don't want my money then fine. I could never spend $50 on this game at once. 2 weeks and not one deal less that $49.5 while I watch my buddy get $1.95 and $7.95 deals every single day with the same spending habits. There is nothing random about it even by your own admission. Thank your for your reply.
May 24, 2017, 20:3005/24/17
04/06/17
15
Still only 2 deals of 99 and 49 what a joke. Its like you are trying to force me to spend what I cant. This is very disheartening. :(
May 24, 2017, 21:2205/24/17
03/25/15
770
scott-817 said:
Still only 2 deals of 99 and 49 what a joke. Its like you are trying to force me to spend what I cant. This is very disheartening. :(Sir...The deals are Options...You can choose the option to purchase..Or chose the option to not purchase..Just be patient Sir a deal will come around that you will like..Good luck Sir
May 28, 2017, 21:0705/28/17
04/06/17
15
Still the same thing but I will just have to keep waiting. Thank you for your time.
May 28, 2017, 22:4505/28/17
03/25/15
770
scott-817 said:
Still the same thing but I will just have to keep waiting. Thank you for your time.Scott..If you are still having a problem, please contact Support...Explain in detail ..Support has the technology to access your game activity and will be able to identify the problem..Support will be glad to assist you in correcting this issue
May 30, 2017, 20:2205/30/17
May 30, 2017, 20:26(edited)
04/06/17
15
Thank you for your reply. I will do that. Have a nice day.
May 31, 2017, 22:2905/31/17
04/06/17
15
I heard back from support and they said if I don't like the deals I get then do not buy them in a nice way and they would not look into it. Very sad oh well I guess they don't want my money. Still nothing under $49.5 while my friend who plays never even gets anything over $20. This is unfair and not random and there is obviously some reason for it on their side.
May 31, 2017, 23:2705/31/17
03/25/15
770
scott-817 said:
I heard back from support and they said if I don't like the deals I get then do not buy them in a nice way and they would not look into it. Very sad oh well I guess they don't want my money. Still nothing under $49.5 while my friend who plays never even gets anything over $20. This is unfair and not random and there is obviously some reason for it on their side.Sir,,If Support said they would look into the matter for you, they will do exactly that..Please be patient a little while longer and give Support the time they need to investigate this matter
Jun 1, 2017, 14:5606/01/17
Jun 1, 2017, 14:57(edited)
04/06/17
15
They said they would not be looking into it. I understand their point of view to some degree about not interfering but I think they think there is nothing wrong in the way it works. It is what it is and I will just have to play for free :) Maybe a sever reset one day or soemthing will change it.Thank you for your replies. I will complain no further. Have a nice day.
Jun 1, 2017, 23:2306/01/17
03/25/15
770
Sir..Support knows what they are doing..I must say that I appreciate you attitude..Have a good game Sir
Oct 11, 2017, 06:2610/11/17
01/17/17
2
I am not seeing the sale with discount. Can anyone look into this?
Oct 11, 2017, 23:0510/11/17
03/25/15
770
dk505 said:
When trying to buy diamonds that are on sale it goes to the regular pricing menu only. No specials appear purchase area when a special sale is on. Why?Commander,,If you click on the bank ..The packages or deals should appear at the top of the bank page...Try clicking on the "Pop up " deal when they appear and see if that works better for you..If you are still having troubles purchasing Diamond Deal then there must be something wrong and Support will be the one able to assist you with that..Support has the technology at their level..We do not have that ability at the Forum level..Good luck Sir
Oct 12, 2017, 07:0910/12/17
02/29/16
2645
rama156 said:
I am not seeing the sale with discount. Can anyone look into this?
Hello!
Is you issue solved now?
