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Suspect of an account being hacked...What now

Suspect of an account being hacked...What now

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Feb 24, 2017, 14:0302/24/17
11/22/16
15

Suspect of an account being hacked...What now

Hi Team, 

I have a suspicion that someone's account is being hacked. 

How can I report this or request an investigation? I only want to know is the IP addresses being used are coming from the same country as I know the guy doesn't travel.


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Feb 26, 2017, 11:5302/26/17
699

Marc DS said:


Hi Team, 

I have a suspicion that someone's account is being hacked. 

How can I report this or request an investigation? I only want to know is the IP addresses being used are coming from the same country as I know the guy doesn't travel.


hello 


the first you should do is change password 

if you do believe the hack already happened ( which this is the first time i see it happen )

then contact support team 
Feb 27, 2017, 00:3202/27/17
03/25/15
770

Sir..The advice EXXE gave is sound/good advice..Please follow EXXEs instructions ..Support will do all they can to assist you and make sure that the account has not been jeapordized


Feb 28, 2017, 10:2502/28/17
Feb 28, 2017, 10:35(edited)
1 minute
53

Marc DS said:


Hi Team, 

I have a suspicion that someone's account is being hacked. 

How can I report this or request an investigation? I only want to know is the IP addresses being used are coming from the same country as I know the guy doesn't travel.


You would need to contact support with your friends name and location and you believe he got hacked ,. Was his face book also hacked?

have you tried contacting him with FB?  you can ask him to  check his  profile it  will show all  past ip addys .
Alyona KolomiitsevaCommunity Manager
Feb 28, 2017, 13:2502/28/17
09/17/15
8278
dragonslayer2usa said:

You would need to contact support with your friends name and location and you believe he got hacked ,. Was his face book also hacked?

have you tried contacting him with FB?  you can ask him to  check his  profile it  will show all  past ip addys .
Support won't share the info about player's account with his friends. Only with the account owner.