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Aug 18, 2016, 11:2408/18/16
5

Train troops problem

Hello i am training troops (Creightons for example) that i purchase with fuel, rations and munitions yet i only receive about 10-15 % of them in my base and bunker even though i receive the confirmation message saying 10 creightons built ( and only 1  appears :-() . I have the same problem with light infantry? I used diamonds and boosts to see if this matter changed but it did not! thanks for your help
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Aug 18, 2016, 23:3208/18/16
03/25/15
770
GoHabsGo65 said:

Hello i am training troops (Creightons for example) that i purchase with fuel, rations and munitions yet i only receive about 10-15 % of them in my base and bunker even though i receive the confirmation message saying 10 creightons built ( and only 1  appears :-() . I have the same problem with light infantry? I used diamonds and boosts to see if this matter changed but it did not! thanks for your help
Commander..If you are sure that the troops had not been sent to bunker as they became available..then please contact Support..Support has the technology to access your game activity and will be able to quickly identify if there is a problem
Aug 19, 2016, 05:0208/19/16
5
 Thanks, Yes i am sure ,,,, And i cant contact support. I tried several times and the best i could do was this forum
Alyona KolomiitsevaCommunity Manager
Aug 19, 2016, 08:3308/19/16
09/17/15
8278
GoHabsGo65 said:

 Thanks, Yes i am sure ,,,, And i cant contact support. I tried several times and the best i could do was this forum
At what stage did you have difficulties with submitting a ticket? Maybe I could help?
Aug 19, 2016, 11:0908/19/16
5
my message got through this time :-)
Aug 20, 2016, 00:5308/20/16
03/25/15
770
GoHabsGo65 said:

 Thanks, Yes i am sure ,,,, And i cant contact support. I tried several times and the best i could do was this forum
Commander..If you will go to the Community tab..located on top of game screen..click and a window will drop..click Support, but scroll down to the bottom where it says "Contact Us"..click and that link should take you where you need to go...
Aug 22, 2016, 17:3408/22/16
5
i sent a message to plarium 4 days ago and only received a reply that i would receive an answer in 24 hrs.  Is this normal?
Aug 23, 2016, 00:0108/23/16
03/25/15
770
GoHabsGo65 said:

i sent a message to plarium 4 days ago and only received a reply that i would receive an answer in 24 hrs.  Is this normal?
Commander...I can understand that amount of time being required its not really that long..especially if they take their time and search your game for potential problems
Aug 25, 2016, 22:0408/25/16
5
HELP!!!!!!!! I just trained 31 recon operators and had 201 in bunker (where ALL my troops are) with zero in base and zero troop movement...... once the training was finnished i received an IMPRESSIVE 4 yes thats right only 4 recon operators .........i thought 201 + 31 = 232 :-(  ..... I will ot deposit a single cent untill this matter is solved retroactively and my lost tanks, light infantry ad boosts and diamonds are reimbursed..... This matter has been going for weeks now. thanks for your help
Aug 25, 2016, 22:1608/25/16
03/25/15
770
GoHabsGo65 said:

HELP!!!!!!!! I just trained 31 recon operators and had 201 in bunker (where ALL my troops are) with zero in base and zero troop movement...... once the training was finnished i received an IMPRESSIVE 4 yes thats right only 4 recon operators .........i thought 201 + 31 = 232 :-(  ..... I will ot deposit a single cent untill this matter is solved retroactively and my lost tanks, light infantry ad boosts and diamonds are reimbursed..... This matter has been going for weeks now. thanks for your help
Commander..Please contact Support...They have the technology at their level to access your game activity and can tell exactly what happened to your units..Look under the Community tab on the top of your game screen..Click on Support and scroll down toward the bottom until you see "contact us"...Click on that link and that should take you where you need to be to file a "ticket"..Explain in detail what has happened..I assure you that Support will do everything possible to fix this for you
Aug 30, 2016, 20:2208/30/16
5
1144 sappers plus 11 trained sappers equals how many on PLarium?  ANswer is VERY hard to find.....1146 guess i gotta go back to school
Alyona KolomiitsevaCommunity Manager
Aug 31, 2016, 09:4108/31/16
09/17/15
8278
GoHabsGo65 said:

1144 sappers plus 11 trained sappers equals how many on PLarium?  ANswer is VERY hard to find.....1146 guess i gotta go back to school
1144+11 should be 1155 if I'm not mistaken :)