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Deleted

Aug 16, 2016, 20:1608/16/16

Diamonds missing

Hi all

First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.

I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.

Comments

Robert Shatz

Aug 17, 2016, 00:0508/17/16

03/25/15

770

nikson_nikola said:

Hi all
First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.
I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.

Commander..The most common reason for Diamonds missing is that they are used on boost..or callbacks..However..Please contact support and ask them to check your game activity..Support has the technology to access your game ( we do not have that ability at this level )..Support will be able to quickly identify any problems..If by some chance you are experiencing a "bug" Support will be happy to make any adjustments possible

Deleted

Aug 17, 2016, 07:0108/17/16

10/4 Sir

But the problem is i cant find contact for support. I am new to this game ....

Thank you

Deleted

Aug 17, 2016, 16:5808/17/16

I just notice today I have a negative diamond issue, and most of the troops I won are now gone, I do not use money to play this game, so what has happen is up to plarium

Robert Shatz

Aug 17, 2016, 23:2008/17/16

03/25/15

770

nikson_nikola said:

10/4 Sir
But the problem is i cant find contact for support. I am new to this game ....
Thank you

Commander..look under the Community tab at top of you playing screen..this is where the Forum link is also..Directly above Forum link is Support link..click on Support..scroll down to "contact us"..this should take you where you need to be to file a "ticket" for help

Alyona KolomiitsevaCommunity Manager

Aug 18, 2016, 10:3508/18/16

09/17/15

8278

Hi, Nikson!

An issue recently occurred that saw some accounts credited with Diamonds and Items from Discount Packages that had not been purchased. The issue was resolved and the Diamonds, along with any relevant Items, were taken back.

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I am 100% sure i didn't purchase anything.</p></blockquote>Commander..The most common reason for Diamonds missing is that they are used on boost..or callbacks..However..Please contact support and ask them to check your game activity..Support has the technology to access your game ( we do not have that ability at this level )..Support will be able to quickly identify any problems..If by some chance you are experiencing a \"bug\" Support will be happy to make any adjustments possible","userRegistered":"1427296308167","userCommentsCount":"770","userName":"Robert Shatz","createdDate":"1471392338527","editedDate":"0","id":"160086","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9699161.jpeg?v=1561764994"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160086","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1213242/","commentUrl":"/en/comment/topic_160173/"},"strings":{"userRole":"","userId":"1213242","contentDraftJs":"","contentHtml":"<p>10/4 Sir </p><p>But the problem is i cant find contact for support. I am new to this game ....</p>Thank you","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1471417300807","editedDate":"0","id":"160173","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160173","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/436062/","commentUrl":"/en/comment/topic_160370/"},"strings":{"userRole":"","userId":"436062","contentDraftJs":"","contentHtml":"I just notice today I have a negative diamond issue, and most of the troops I won are now gone,  I do not use money to play this game, so what has happen is up to plarium","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1471453082697","editedDate":"0","id":"160370","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160370","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/232474/","commentUrl":"/en/comment/topic_160583/"},"strings":{"userRole":"","userId":"232474","contentDraftJs":"","contentHtml":"<p>nikson_nikola said:</p><br><blockquote><p>10/4 Sir </p><p>But the problem is i cant find contact for support. I am new to this game ....</p>Thank you</blockquote><p>Commander..look under the Community tab at top of you playing screen..this is where the Forum link is also..Directly above Forum link is Support link..click on Support..scroll down to \"contact us\"..this should take you where you need to be to file a \"ticket\" for help</p><br>","userRegistered":"1427296308167","userCommentsCount":"770","userName":"Robert Shatz","createdDate":"1471476027283","editedDate":"0","id":"160583","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9699161.jpeg?v=1561764994"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160583","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_160781/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>Hi, Nikson!</p><p>An issue recently occurred that saw some accounts credited with Diamonds and Items from Discount Packages that had not been purchased. 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You cannot post comments.","title":"Diamonds missing","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hi all </p><p>First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.</p><p>I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.</p>","createdDate":"1471378560000","folderId":"115","id":"27999","authorId":"1213242","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2878","commentsCount":"5","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc/115_bug-reports/27999_diamonds-missing-2/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/232474/","commentUrl":"/en/comment/topic_160086/"},"strings":{"userRole":"","userId":"232474","contentDraftJs":"","contentHtml":"<div class=\"user-name\">nikson_nikola said:</div><br><blockquote><p>Hi all </p><p>First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.</p><p>I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.</p></blockquote>Commander..The most common reason for Diamonds missing is that they are used on boost..or callbacks..However..Please contact support and ask them to check your game activity..Support has the technology to access your game ( we do not have that ability at this level )..Support will be able to quickly identify any problems..If by some chance you are experiencing a \"bug\" Support will be happy to make any adjustments possible","userRegistered":"1427296308167","userCommentsCount":"770","userName":"Robert Shatz","createdDate":"1471392338527","editedDate":"0","id":"160086","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9699161.jpeg?v=1561764994"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160086","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1213242/","commentUrl":"/en/comment/topic_160173/"},"strings":{"userRole":"","userId":"1213242","contentDraftJs":"","contentHtml":"<p>10/4 Sir </p><p>But the problem is i cant find contact for support. I am new to this game ....</p>Thank you","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1471417300807","editedDate":"0","id":"160173","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160173","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/436062/","commentUrl":"/en/comment/topic_160370/"},"strings":{"userRole":"","userId":"436062","contentDraftJs":"","contentHtml":"I just notice today I have a negative diamond issue, and most of the troops I won are now gone,  I do not use money to play this game, so what has happen is up to plarium","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1471453082697","editedDate":"0","id":"160370","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160370","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/232474/","commentUrl":"/en/comment/topic_160583/"},"strings":{"userRole":"","userId":"232474","contentDraftJs":"","contentHtml":"<p>nikson_nikola said:</p><br><blockquote><p>10/4 Sir </p><p>But the problem is i cant find contact for support. I am new to this game ....</p>Thank you</blockquote><p>Commander..look under the Community tab at top of you playing screen..this is where the Forum link is also..Directly above Forum link is Support link..click on Support..scroll down to \"contact us\"..this should take you where you need to be to file a \"ticket\" for help</p><br>","userRegistered":"1427296308167","userCommentsCount":"770","userName":"Robert Shatz","createdDate":"1471476027283","editedDate":"0","id":"160583","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9699161.jpeg?v=1561764994"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160583","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_160781/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>Hi, Nikson!</p><p>An issue recently occurred that saw some accounts credited with Diamonds and Items from Discount Packages that had not been purchased. The issue was resolved and the Diamonds, along with any relevant Items, were taken back. </p><p><br></p>","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1471516554530","editedDate":"0","id":"160781","entityId":"27999","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"160781","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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