I've a similar question to report: because of the inaccessibility of the Plarium site (for many hours), i could not use the discount of 75 % revive lost troops. When i make login, the discount, it had expired.  

I was unable to connect to the game for about 22 consecutive hours (from 10:00 am of 2016.05.04, up at 8:00 am of 2016.05.05 ... GMT+1).

Unable to connect neither to the game nor to the forum.

I want to clarify that I have cleared all the caches, chronology, cookies, etc. on my browser ... in an attempt to connect to the game, but none of this actions helped.

I even changed browser, and even used other computers, but the problem persisted.

The problem was not caused by my PC, but by the game server (in fact, I know that also a lot of other players have had the same problem, BUT NOT ALL PLAYERS!!).

Fortunately no one has attacked my base during this time, however, I have lost a lot of experience points and tournament points (ZHG locations annihilation & PVP tournament).

all the 60 "ZHG locations" of yesterday, were lost (I could not destroy the locations of yesterday!).

Furthermore I have also lost a lot of resources, as a result of the fact that I could not raid the farms; consequently I could not produce the units that I would have produced, if I would had the resources.

Alyona Kolomiitseva said:

Please contact our Support Team, they will resolve this issue.

Support will just waste your time.

Again i lost my position in Top 10, thanks to your incompetense. And yes, i wil be NOT compensated, as none of players will be not too.

I had a 3 weeks mailing with support, until i realise, that Plarium just do not care of anything else, except their pockets.

So, pls stop with that support - just explain to ppl - we are sorry, but your possible loses are not our concern.Real loses too btw.

Alyona Kolomiitseva said:

Please contact our Support Team, they will resolve this issue.

Support will just waste your time.

Again i lost my position in Top 10, thanks to your incompetense. And yes, i wil be NOT compensated, as none of players will be not too.

I had a 3 weeks mailing with support, until i realise, that Plarium just do not care of anything else, except their pockets.

So, pls stop with that support - just explain to ppl - we are sorry, but your possible loses are not our concern.Real loses too btw.

Alyona Kolomiitseva said:

I am sorry to hear that you had a negative experience with our Support Team. However, we have a Reimbursement Policy, so everyone could check which losses will be compensated or not.

My losses is a DIRECT result from your action. This is actully 4 time, when Plarium actions benefits some players. 

And, my loses are not "possible" as your support want to discrebe it, but real. If i cannot log on my play time - i cannot play.

Alyona Kolomiitseva said:

I am sorry to hear that you had a negative experience with our Support Team. However, we have a Reimbursement Policy, so everyone could check which losses will be compensated or not.

My losses is a DIRECT result from your action. This is actully 4 time, when Plarium actions benefits some players. 

And, my loses are not "possible" as your support want to discrebe it, but real. If i cannot log on my play time - i cannot play.

If i cannot play -- i lose position, resources, points etc. As this is because server is down, without warning, this is your rsponsability. So you own a FULL compensations, to all players.

But, i DO contact support already. Not, that i expect anything from that. And i Will post response. That may have you stop sending ppl to contact support, just to waste their time.