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Game does not load with error message

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Feb 9, 2016, 14:3102/09/16
11/05/14
19381

Game does not load with error message

Game does not load with error message, soldiers inc could not complete action. please try again later.

Is soldiers inc down?
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3k
Comments
9
Comments
Feb 9, 2016, 14:5102/09/16
07/31/15
1683
disconnect and reconnect
John BlackCharacter
Feb 9, 2016, 15:4502/09/16
Feb 9, 2016, 15:46(edited)
01/13/15
160

Soldiers Inc is not down, Commander. Please help us to resolve your issue and do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to our Support Team: http://support.plarium.com/ensoldiers/Tickets/Submit/

They will help you to understand the reason of your lags and give you some tips how to fix it.

Feb 9, 2016, 15:4902/09/16
Dec 29, 2018, 17:02(edited)
11/05/14
19381
bozo1348 said:

Game does not load with error message, soldiers inc could not complete action. please try again later.

Is soldiers inc down?
I tried that on 2 different  computers with same results. Im able to log on other games from Plarium but not soldiers. Maybe I was booted?
Feb 9, 2016, 16:1102/09/16
Dec 29, 2018, 16:54(edited)
11/05/14
19381
bozo1348 said:

bozo1348 said:

Game does not load with error message, soldiers inc could not complete action. please try again later.

Is soldiers inc down?
I tried that on 2 different  computers with same results. Im able to log on other games from Plarium but not soldiers. Maybe I was booted?

Feb 9, 2016, 16:1202/09/16
Dec 29, 2018, 17:02(edited)
11/05/14
19381

bozo1348 said:


bozo1348 said:


bozo1348 said:


Game does not load with error message, soldiers inc could not complete action. please try again later.

Is soldiers inc down?
I tried that on 2 different  computers with same results. Im able to log on other games from Plarium but not soldiers. Maybe I was booted?
Ok its working now.

John BlackCharacter
Feb 9, 2016, 16:3302/09/16
01/13/15
160

bozo1348 said:


bozo1348 said:


Game does not load with error message, soldiers inc could not complete action. please try again later.

Is soldiers inc down?
I tried that on 2 different  computers with same results. Im able to log on other games from Plarium but not soldiers. Maybe I was booted?

No you're not. Please follow the instructions I gave above.


Feb 28, 2017, 11:0902/28/17
02/28/17
1

hi. i cant play the game, i started but dont load the game. any informations??

who have the problem too?
Alyona KolomiitsevaCommunity Manager
Feb 28, 2017, 13:2502/28/17
09/17/15
8278

darckyy said:


hi. i cant play the game, i started but dont load the game. any informations??

who have the problem too?

If you're still experiencing loading issues, please do the following:


1) Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.


2) Make sure your Flash player is up to date.


3) Try to access the game from another browser or another PC if it's possible.


4) Try installing Browsec VPN extension for your browser.


5) If it doesn't help, please follow this instruction:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new


They will help you to understand the reason of your loading issues and will help you to fix them.


Also please let us know if the issue is resolved.

Mar 1, 2017, 01:3503/01/17
03/25/15
770

Sir..There is an extention to your browser,,called VPN..its free..Some have experienced good results using this ext.