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Feb 15, 2019, 19:3802/15/19
02/14/19
1

Hq Problem

Our Hq went from lvl 18 to lvl 17 for no reason. Our Hq was never hit.

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1k
Comments
10
Comments
Feb 15, 2019, 20:0002/15/19
12/17/16
6
Here is the picture of proof of the level it was
Agent HelgaTechnical Support
Feb 18, 2019, 16:3602/18/19
05/13/15
1258

Hi! 

Please describe the issue according to this instruction. Make sure to include all the information requested there, it will help to investigate the issue. 

Feb 21, 2019, 03:3602/21/19
12/17/16
6
Platform is Facebook, Server is HL, used diamonds and boosted HQ to lvl 18, HQ was downgraded then we downgraded another HQ then boosted HQ to lvl 19, when we refreshed it went back to lvl 17, HQ should have stayed at lvl 18, HQ did not stay at lvl 18 it went to lvl 17 after it took the diamonds from our member above.
Agent HelgaTechnical Support
Feb 21, 2019, 16:1602/21/19
05/13/15
1258
Please also specify your game id (tap on the question mark -> find the id on the bottom of that window-> click on it to copy and then paste into the reply).
Feb 22, 2019, 00:0502/22/19
12/17/16
6

uid 2889534 / fb100001417890472 / Highlands / segment01 is the ID number.

Feb 22, 2019, 01:1002/22/19
02/14/19
1

uid 91938 / fb100001172912197 / Highlands / segment00


I boost my diamonds to finished it.

Agent HelgaTechnical Support
Feb 25, 2019, 14:4202/25/19
05/13/15
1258

Thank you for this information. 

I will check this case and will let you know as soon as I have answers. 
Agent HelgaTechnical Support
Feb 25, 2019, 14:5102/25/19
05/13/15
1258

Lucas said:


uid 91938 / fb100001172912197 / Highlands / segment00


I boost my diamonds to finished it.

I have checked the database and I see that no diamonds were deducted from your account during the 13-15th of February. Also, 

Also, I see that your Combine HQ neither gained nor lost levels during those dates.


This means that the upgrade (if it was done during those dates) was never completed. This can happen in case of an unstable internet connection when the request does not reach the server and after the game is refreshed, it looks like the upgrade wasn't completed at all. 


If it happened in a different timeframe, please let me know. 

Feb 25, 2019, 23:3702/25/19
12/17/16
6
It was done on the 12th not those other dates.
Mar 13, 2019, 01:0203/13/19
12/17/16
6
No Response?